Contact Center Quality Analyst, Sr. jobs in Charleston, WV
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Quality Analyst
- TaskUs India Private Limited
-
Indore, WV
OTHER
- About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Graduate of any course (preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.
- 8 Days Ago
Physician Assistant -- Cardiac Quality -- Heart & Vascular Center
- Charleston Area Medical Center (CAMC) Health System
-
Charleston, WV
FULL_TIME
- Job Summary To assess, treat, solve problems, counsel, educate and refer patients seen for primary or acute care in the clinic/related department, utilizing advanced assessment and evaluation techniqu...
- 1 Month Ago
Business Analyst, Sr
- TISTA Science & Technology Corporation
-
United, WV
OTHER
- OverviewAre you a purpose-driven Business Analyst seeking to join Dreamers, Drivers, and Doers who serve the Veterans that have protected our Freedom?TISTA Science and Technology is seeking a Senior B...
- 14 Days Ago
Clinical Quality Specialist
- Charleston Area Medical Center (CAMC)
-
Charleston, WV
FULL_TIME
- Charleston Area Medical Center is seeking a Clinical Quality Specialist at the Memorial Staff Office Building. The position offers a lot of autonomy while assistance is freely shared among the Quality...
- 18 Days Ago
Commercial Banking Analyst
- JMC Jefferson Medical Center
-
Cross, WV
FULL_TIME
- Equal Opportunity Employer Summary Description The individual will train within carious areas of the Commercial and Credit Administration departments to obtain the knowledge and skills to prepare for ...
- 7 Days Ago
HIM Results Distribution Analyst 2 -- Health Information Management -- Document Center Building
- Charleston Area Medical Center (CAMC) Health System
-
Charleston, WV
FULL_TIME
- Job Summary Provide support to the Health Information Management area by monitoring failed fax queues, processing proxy requests, daily fax distribution of results, processing incoming medical record ...
- Just Posted
Filters
- Current Active Filter
- Charleston, WV
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Analyst, Sr. jobs found in Charleston, WV area
Associate Service Desk Analyst -- Customer Support Center -- Northgate-400 Association Dr.
- CAMC Health System
-
Charleston, WV
- Job Summary Service Desk: Applies learned knowledge of information systems products and services to assist internal user...
- 4/24/2024 12:00:00 AM
Principal or Senior Financial Analyst
- Nutanix
-
Charleston, WV
- Principal or Senior Financial Analyst - GTM Finance Hungry, Humble, Honest, with Heart! About Nutanix Nutanix is disrupt...
- 4/24/2024 12:00:00 AM
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
- Hiring Now!
-
Huntington, WV
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Huntington, West Virginia. Job Description & Re...
- 4/24/2024 12:00:00 AM
Director Sales - Kroger
- Del Monte Foods Inc.
-
Charleston, WV
- Del Monte Foods, Inc. (DMFI) is a multi-national food company headquartered in Walnut Creek, CA, with a powerful portfol...
- 4/23/2024 12:00:00 AM
Director, Americas Cloud Economist
- Nutanix
-
Charleston, WV
- Nutanix is disrupting the multi-billion-dollar enterprise data center market by pioneering an enterprise cloud platform ...
- 4/23/2024 12:00:00 AM
Travel Nurse RN - Home Health - $2,162 per week
- Hiring Now!
-
Ripley, WV
- Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Ripley, West Virginia. Job...
- 4/23/2024 12:00:00 AM
Associate informaticist -- I/T Clinical Leadership -- Northgate-400 Association Dr.
- CAMC Health System
-
Charleston, WV
- Job Summary The Associate Informaticist integrates clinical knowledge and science with information systems for clinician...
- 4/21/2024 12:00:00 AM
Accenture Global Alliance Leader
- Teradata
-
Charleston, WV
- What You'll Do At Teradata, we are leading the data & AI era. As enterprises address today's digital economy, they are f...
- 4/20/2024 12:00:00 AM
About Charleston, West Virginia
Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat.
Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,647 to $65,027
Charleston, West Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020