Contact Center Quality Analyst, Sr. jobs in Connecticut

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

N
Quality Assurance Analyst/Tester, Sr
  • nLeague Services
  • Connecticut, CT FULL_TIME
  • Job Details

    QA Automation Engineer

    Location: 505 Hudson St, Hartford, Connecticut
    Client: CT DCF

    Job Id: 62259

    Duration: 12 Months

    Job Description:

    • In the role of the Automation QA Engineer, the following services are required:
    • Reviews all system requirements, test scripts, test scenarios to create appropriate testing workflow. Ensures that this set of high-level requirements is consistent, complete, correct, and operationally defined.
    • Reviews software components and collaborates with Development group, Product Owners, System Teams, and Operations to ensure best overall testing strategies, best practices and techniques for automated testing.
    • Interfaces with the design and implementation teams, so that any problems arising during QA can be resolved in accordance with the fundamental design concepts, and user needs and constraints.
    • Assist in all testing processes involving the migration and integration of new and legacy technologies.
    • Follows the testing standards and strategies and uses them correctly.
    • Interface with the user(s) and sponsor(s) and all other stakeholders to determine their (evolving) needs.
    • Follows the set standards for the automated testing software, policies, and execution.
    • Generates products such as automated functional tests, regression tests, load tests, and test scenarios around ETL and data conversion.
    • Responsible for creating automated test case scenarios for Agile Delivery Team to meet Acceptance Criteria
    • Reviews and understands the design and development of the database architecture including relational data structures, data marts, data dictionaries and logical and physical data models.
    • Develop and maintain efficient, well documented, test scripts custom to the integration of data and processes from the legacy systems to the new applications and technologies.
    • Design, develop and implement ETL testing scripts that are consistent with the solutions for data ingestion, cleansing, business rules execution and Data Distribution.
    • Perform tests and validate data flows and ETL processes according to business requirements.
    • Ability to create complex SQL joins to test data migration requirements.
    • Expertise in querying and testing databases such as SQL Server, DB2 and Oracle.
    • Designing test scripts that validate the determined data conversion strategy from legacy to new platforms.
    • Involvement in all stages like Requirements gathering, Data mapping, Data extraction, Data loading, Data testing, documentation, performance optimization and maintenance.
    • Excellent communication, presentation, collaboration, and interpersonal skills.
    • Demonstrated ability to deliver business and technical value.
    • Must be very organized, pro-active and self-directed. Must be able to perform with minimal supervision.
    • Must have very strong abstract thinking and problem-solving skills.
    • Must have very good verbal and written communication skills.

    REQUIRED SKILLS AND EXPERIENCE

    In addition, the agency requires:

    • An experience professional with demonstrating the following knowledge and skills:
    • 5 years Experience with Automated Testing Frameworks, Test Strategies and Test Beds.
    • 5 years Experience with HP QC, UFT, Stress Stimulus, Azure Dev Ops
    • 5 years Experience Microsoft SharePoint
    • 5 years Experience with Agile Methodologies
    • 5 years Experience with Software Testing Methodologies
    • Knowledge of Testing Tools, Testing Frameworks, Continuous Integration Methodologies
    • Knowledge of Web Application Testing, Distributed System Testing, Performance Testing, Regression Testing, Database Testing, Mobile Testing, Security Testing, Accessibility Testing, Web Service Testing.
    • Knowledge of Data Modeling and Database Design
    • Thorough understanding of standard QA best practices in an Agile environment including authoring test plans and test cases, executing tests and tracking issues to closure
    • Experience in Test Driven Development and testing tools and techniques.
    • Testing experience with Web Services (REST, SOAP, WCF) and tools such as SOAPUI and SOAP Sonar.

  • 12 Days Ago

A
Quality Assurance Analyst/Tester, Sr
  • Apidel Technologies
  • Hills, CT FULL_TIME
  • 62259 Description STATE OF CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM QA Automation Engineer =========================================== (x) New Task () Renewa...
  • 3 Days Ago

H
Quality Assurance Analyst/Tester, Sr
  • HexaQuEST Global
  • Hills, CT FULL_TIME
  • Job Description: Candidate Must Be Local Candidate must be willing to work on site 20% 505 Hudson Street Hartford, CT Candidate must be within a two hour drive of Hartford CT. Candidate must be a U.S....
  • 8 Days Ago

A
Quality Assurance Analyst/Tester, Sr
  • Abacus Service Corporation
  • Hills, CT FULL_TIME
  • Summary Requisition ID 61936 Requisition Name Quality Assurance Analyst/Tester, Sr Folder DCF (Piggy Back) Customer CT DCF Quantity Requested 1 Description STATE OF CONNECTICUT DEPARTMENT OF CHILDREN ...
  • 23 Days Ago

G
Contact Center Support Specialist
  • GT Independence
  • Waterbury, CT FULL_TIME
  • Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to lear...
  • 13 Days Ago

W
Manager, Contact Center AI
  • Webster Bank
  • Southington, CT FULL_TIME
  • If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, business...
  • 15 Days Ago

B
Key Account Manager
  • Baumann Paper Company
  • Earn a base salary plus a competitive commission and bonus structure. Work Monday - Friday with your weekends and evenin...
  • 4/19/2024 12:00:00 AM

C
Technology Investment Banking Summer 2024 Analyst Program
  • Cantor Fitzgerald
  • San Francisco, CA
  • Job Title: 2024 Technology Investment Banking Summer Analyst Program Location: San Francisco, CA, In office Firm Overvie...
  • 4/19/2024 12:00:00 AM

N
Support Analyst
  • nQ Zebraworks
  • #WorkFromAnywhere Support Analyst We are currently looking for someone to join our world-class client support team as a ...
  • 4/19/2024 12:00:00 AM

C
Call Center Data Analyst
  • Chicago Lighthouse
  • Chicago, IL
  • Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
  • 4/18/2024 12:00:00 AM

S
Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
  • 4/17/2024 12:00:00 AM

D
Finance Director, Retail Wireless
  • Dish Network
  • **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
  • 4/16/2024 12:00:00 AM

S
Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
  • 4/15/2024 12:00:00 AM

F
Information Technology Help Desk Contact Center Analyst - Honolulu
  • Frontline Managed Services
  • Honolulu, HI
  • Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
  • 4/15/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$56,859 to $77,599

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020