Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
JOB DESCRIPTION:
The Senior Net Revenue Finance Analyst is responsible for overseeing the maintenance of the monthly Accounts Receivable net revenue model and schedules, and administering the Kodiak Revenue Cycle Analytics system. The Senior Net Revenue Finance Analyst is a key organizational contact related to all AR and net revenue questions and audits, for both internal leaders and external financial auditors, and provides internal training and education to organizational leaders and peers. The Senior Net Revenue Finance Analyst is a high level independent contributor within the UVM Medical Center. Successful performance in this position directly impacts the financial performance of the organization and is highly visible to Senior Leadership.
EDUCATION:
Minimum of a Bachelor's Degree in finance, accounting or related business discipline required. CPA or Master's Degree preferred. An equivalent combination of education and experience from which comparable knowledge and abilities were acquired may be considered.
EXPERIENCE:
Three or more years of progressive, successful experience in health care finance or accounting required. At least two years of experience in health care AR valuation preferred. The candidate must possess a proven ability to perform sophisticated data analysis and present results to financial and operational leadership.
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