Contact Center Quality Analyst, Sr. jobs in Arlington, VA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Quality Control Senior Analyst
  • 10000824 - Quality Analyst
  • Frederick, MD FULL_TIME
  • Our Frederick Manufacturing Center (FMC) creates life-changing medicines for people around the world and has been recognized by our local community as being a Top 50’ Business in Frederick and awarded Frederick County’s ‘Best Place to Work’. This distinctive biologic manufacturing facility, with over 800 employees, makes a direct contribution to treating people with cancer, respiratory and autoimmune conditions across the globeWe work hard to deliver life-changing medicines to patients, and we take time to have fun and celebrate our accomplishments. From catered site festivities to competitive events, community outreach activities, environmental and wellness showcases and team-building functions, we take time to recognize our achievements and celebrate our diversityWe are dedicated to creating a culture of inclusion and collaboration and are committed to continuous learning by offering ongoing skill building and training for our staffFueled by our aspiration to deliver accelerated growth for our company and to make people’s lives better, there’s never been a more exciting time to join the team and shape the future of AstraZeneca Operations. 

    Join us as a Quality Control Senior Analyst in our Operations department. This role is perfect for those who are passionate about making a real-life difference to patients. You will be responsible for performing laboratory testing and will play a critical role as the eyes and ears of our patients. 

    Acc
    As a QC Senior Analyst, you will perform a broad spectrum of routine tasks in your functional area, review documented information, prepare and execute protocols, and own complex minor investigations. You will also represent QC on site committees, propose and implement process efficiencies, and provide direction and training to analysts. You will work under general supervision, following established procedures to perform job requirements. 

    Essential Skills/Experience:
    - Bachelor’s degree in Scientific / Biotech / Pharmaceutical field of study
    - 2 years of analytical testing experience in pharmaceutical or biopharmaceutical industry

    Desirable Skills/Experience:
    - 4 years of analytical testing experience in pharmaceutical or biopharmaceutical industry

    At AstraZeneca, we take Quality seriously. Our work is important and valued. We are always innovating, trialling the latest models and technologies to improve reliability and excellence in our processes. We are proactive, science-based, and solutions-oriented. Our focus is on scaling and introducing new technologies, using models to predict and proactively manage risk. We are strong communicators and networkers, working together as a team to get our pipeline out to patients sustainably, reliably and safely.

    Are you ready to be the voice of the patient? Are you ready to certify every batch and ensure manufacturing supplies move without challenges? If so, apply today and join us in our mission to improve the quality of patients' healthcare and ultimately their quality of life.

    AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

  • Just Posted

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Strategic Business Analyst - Sr #1908
  • Sr #1908 - COMPASS, Inc.
  • Springfield, VA FULL_TIME
  • This position is contingent upon task order award. Position: Strategic Business Analyst - Sr #1908 Location: Springfield, VA Clearance: TS/SCI Overall Assignment Description: Serve as a Consultant to ...
  • 24 Days Ago

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Geospatial Analyst - Jr - Sr. #1998
  • Jr - Sr. #1998 - COMPASS, Inc.
  • Alexandria, VA FULL_TIME
  • This position is contingent upon task order award. Position Title: Geospatial Analyst Jr. - Sr. Location: Alexandria, VA Clearance Required: Secret Position Description: Utilizes Geographic Informatio...
  • 16 Days Ago

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Quality Analyst I, Day Shift, Support Center
  • Support Center - Shared Services
  • Gaithersburg, MD FULL_TIME
  • Support Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire a Quality Analyst who will embrace o...
  • 27 Days Ago

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Contact center
  • HopeLink Behavioral Health
  • Oakton, VA FULL_TIME
  • For more than 60 years PRS, now HopeLink Behavioral Health (formerly PRS), has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or fa...
  • 13 Days Ago

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Quality Control Analyst
  • Career Center
  • ROCKVILLE, MD FULL_TIME
  • Job Title Quality Control Analyst Job Classification Salaried Job Type full-time Category Information Technology Location ROCKVILLE, MD 20852 US (Primary) # of Hires Needed 1 Job Description Quality C...
  • Just Posted

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0 Contact Center Quality Analyst, Sr. jobs found in Arlington, VA area

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Debt Service Analyst (Capital Markets)
  • Ascendo Resources
  • Washington, DC
  • Summary: The primary duties of the Senior Debt Service Analyst include ensuring timely and accurate settlement and payme...
  • 5/10/2024 12:00:00 AM

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Customer Support Analyst (Spanish/Portuguese)
  • Visa Inc.
  • Ashburn, VA
  • **Company Description** Fraedom has a heritage of doing things differently. Over the past 20 years, we've been developin...
  • 5/9/2024 12:00:00 AM

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Customer Support Analyst
  • SAIC
  • Arlington, VA
  • Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who wil...
  • 5/8/2024 12:00:00 AM

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Customer Support Analyst
  • SAIC
  • Washington, DC
  • Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who wil...
  • 5/8/2024 12:00:00 AM

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Customer Support/Budget Analyst (Financial Accounting System)
  • E-volve Technology Systems, Inc.
  • Reston, VA
  • **WelcomeWere Glad to See You** **** **Our Team** Were a customer-oriented team operating in a fast-paced, engaging envi...
  • 5/8/2024 12:00:00 AM

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Customer Support Analyst II
  • Avaya Inc.
  • Columbia, MD
  • ** Customer Support Analyst II** Date: Nov 2, 2021 Location: Columbia, MD, US Requisition ID: 31250 **ABOUT AVAYA** Busi...
  • 5/7/2024 12:00:00 AM

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Decision Support Advisor for FEWS NET 8 - US based remote
  • Tetra Tech, Inc.
  • Arlington, VA
  • Tetra Tech International Development is currently accepting expressions of interest from qualified candidates for a pote...
  • 5/6/2024 12:00:00 AM

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Contact Center Agent - Mid (Tier 2)
  • Integral
  • Vienna, VA
  • Overview: Contact Center Agent - Mid (Tier 2) Remote, Coverage is 8am to 8pm EST Monday through Friday Active Secret Cle...
  • 5/6/2024 12:00:00 AM

Arlington County is located in northeast Virginia and is surrounded by Fairfax County and the Falls Church to the southwest, the City of Alexandria to the southeast, and Washington, D.C. to the northeast directly across the Potomac River, which forms the county's northern border. Other landforms also form county borders, particularly Minor's Hill and Upton's Hill on the west. According to the U.S. Census Bureau, the county has a total area of 26.1 square miles (67.6 km2), of which 26.0 square miles (67.3 km2) is land and 0.1 square miles (0.3 km2) (0.4%) is water. It is the smallest county by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$59,057 to $80,599
Arlington, Virginia area prices
were up 1.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020