Contact Center Quality Analyst jobs in Tupelo, MS

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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Epic Analyst
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • Tupelo
    ITS CLINICAL SYSTEMS OPERATIONS
    Full Time - Day

    Posting Description


    At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families.   We take pride in celebrating everything that makes you uniquely you – your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like.   #WhatConnectsYou

    Job Description


    * This position requires extensive knowledge of Epic Ambulatory applications and clinic operations. It is the highest level application specialist and overall administrator of the systems functionality.  * Create and maintain templates, order sets and provider favorites that are in the Epic System to include Epicare, My Chart, Healthy Planet, Care Everywhere, Epicare Link,, etc. * Understand the integration of Epic applications and their effects on business process and operations * Stays abreast of functionality improvements in new versions and testing during upgrades; on an ongoing basis, takes advantage of available resources to improve knowledge and understanding of the system. * Tests new releases and applies specialized knowledge and experience to the process to ensure that version upgrades function smoothly. * This position aids in planning for major new modules by assessing the configuration needs and defining processes and tasks, coordinating activities and assign projects to be done. * Trains and mentors new analysts * Provide system configuration and new project development, design implementation, workflow optimization, change management, and issue resolution related to the Clinic’s applications. * Attend/Leads meetings to discuss team and project related activities, issues, change, communications, and updates. * Achieves and maintains certification status in assigned application(s) and working knowledge of other related applications. * Complete project tasks within timeline as assigned by the Manager or application coordinators. * Champion the project, provide support in the ongoing implementations, optimizations, and upgrades. **Requirements:** * Bachelor’s degree preferred. Certification/license in a clinical discipline with a minimum of at least 2 years prior experience with both technical support and design of the electronic health record and other clinical systems is preferred. * Proven ability to organize and lead clinical system project initiatives. * Effective organizational and time management skills. * Must have good oral and written communication skills and the ability to think critically and creatively.

    Requirements:


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  • 12 Days Ago
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Quality Inspector
  • TRIGO Global Quality Solutions
  • Springs, MS FULL_TIME
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Tupelo, MS area. Overall Purpose of the Quality Inspector Provide Quality services and support for all missions ...
  • 23 Days Ago
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Site Supervisor - Automotive Quality
  • TRIGO Global Quality Solutions
  • Springs, MS FULL_TIME
  • TRIGO Global Quality Solutions is seeking to fill a Night shift Site Supervisor position in Blue Springs, MS. Overall Purpose Ensure the quality service and support of all mission actives at a locatio...
  • 10 Days Ago
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Quality Inspectors - Automotive Inspection
  • TRIGO Global Quality Solutions
  • Springs, MS FULL_TIME
  • Quality Inspectors DAILY PAY OFFERED! Opportunity to enroll in group plan coverages, 1st of the month following 30 days, to include: Comprehensive Medical Insurance, Teladoc, Dental, Vision, Life and ...
  • 1 Month Ago
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Affirmative Action Plan HR Analyst
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • TupeloHUMAN RESOURCESFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide ...
  • 1 Month Ago
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Site Leader - Automotive Quality Control / Inspection
  • TRIGO Global Quality Solutions
  • Springs, MS FULL_TIME
  • TRIGO Global Quality Solutions is seeking to fill a Site Leader Position in Blue Springs, MS. Overall Purpose of a Site Leader Ensure Quality services and support for all missions assigned to their si...
  • 1 Month Ago
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0 Contact Center Quality Analyst jobs found in Tupelo, MS area

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Customer Support Specialist - Work From Home>
  • Topstep
  • Tupelo, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 4/18/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Tupelo, MS
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/18/2024 12:00:00 AM
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FT Work From Home - Customer Service Specialist (Web Chat only)>
  • Umate
  • Tupelo, MS
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $45K per year - As a Customer Service Specialist you'll: Provide ...
  • 4/18/2024 12:00:00 AM
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CUSTOMER SERVICE REPRESENTATIVE
  • Hiring Now!
  • Tupelo, MS
  • Job Title:Customer Service Representative (B2B)Location:Tupelo MSOur Mission:To be THE BEST in all we do.We are complete...
  • 4/18/2024 12:00:00 AM
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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Tupelo, MS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/17/2024 12:00:00 AM
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Customer Service Representative
  • Martinrea International Inc.
  • Tupelo, MS
  • **Customer Service Representative - Tupelo, MS** * 16-Feb-2022 to 17-Apr-2022 (EST) * Tupelo * Tupelo, MS, USA * Salary ...
  • 4/14/2024 12:00:00 AM
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Quality Service Representative
  • Apwh
  • Tupelo, MS
  • - Quality Service Representative **Quality Service Representative** RestorixHealth Tupelo, Mississippi, United States 30...
  • 4/14/2024 12:00:00 AM
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Alterations Customer Service Representative
  • Davids Bridal Inc.
  • Tupelo, MS
  • **Alterations Customer Service Representative** NOW HIRING Location MS - Tupelo Area Store Hourly Careers Category Retai...
  • 4/14/2024 12:00:00 AM
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About Tupelo, Mississippi

Tupelo /ˈtuːpəloʊ/ is a city in, and the county seat of, Lee County, Mississippi, United States. With an estimated population of 38,114 in 2017, Tupelo is the seventh-largest city in Mississippi and is considered a commercial, industrial, and cultural hub of North Mississippi. Tupelo was incorporated in 1867, although the area had earlier been settled as "Gum Pond" along the Mobile and Ohio Railroad. On February 7, 1934, Tupelo became the first city to receive power from the Tennessee Valley Authority thus giving it the nickname "The First TVA City." Much of the city was devastated by a maj...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$37,541 to $52,049
Tupelo, Mississippi area prices
were up 1.2% from a year ago
View detail