Contact Center Quality Analyst jobs in Topeka, KS

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

C
Customer Contact Center Rep (Full-Time)
  • Central National Bank
  • Topeka, KS FULL_TIME
  • Position Description:

    Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representative to our team. No banking experience required!


    You read that right. Our team members have successfully transitioned from non-banking roles such as -
    Cashiering and other retail roles;
    Teaching;
    CNAs;
    Administrative and office workers;
    And more!
    They found success in this role and now its your turn! With an attention to detail, knack for problem solving, and friendly customer service attitude, you may have the skills needed. We provide you with the training and tools for the rest.

    Perks
    As a full-time team member, you get access to a variety of benefits which include:
    Paid leave including vacation, personal, sick
    Paid holidays
    Paid volunteer time
    A wide selection of insurance products including health, dental, vision, cancer, short-time disability, long term disability, etc.
    Access to our employee assistance program
    401K & Generous Match (subject to eligibility requirements)

    Schedule:
    Contact Center operates Mon-Fri 8 AM - 7 PM, Sat 8 AM - 4 PM, and Sun 11 AM - 3 PM. Schedule will vary with weekends scheduled on a rotating basis for a total of 40 hours weekly.

    Day to Day
    Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
    Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
    Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
    Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
    Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
    Daily balancing an electronic cash drawer throughout the day and at shift's end.
    Performing financial transactions in an efficient and precise manner.
    Meeting/supporting team and bank assigned goals.
    Utilizing the system software proficiently and accurately.
    Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
    Other activities as assigned by management

    Next Steps
    Central has the perfect start for you! Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.

    EOE M/F/D/V

  • 1 Month Ago
Apply this Job
K
Quality Assurance Analyst
  • Kansas Department of Revenue
  • Topeka, KS FULL_TIME
  • Kansas Department of Revenue - Quality Assurance AnalystFull-Time/Benefits Eligible - M-F 8:00 AM - 5:00 PM Hourly Pay: $20.13 Apply Here: http://jobs.ks.gov/ - (212281) Position Summary: This positio...
  • 25 Days Ago
Apply this Job
Q
Repair Tech
  • Quality Structures
  • Richmond, KS FULL_TIME
  • The position is responsible for installing, repairing or replacing of materials on current and former buildings. Must enjoy working with others, have patience, a neat appearance, and the ability to co...
  • 1 Month Ago
Apply this Job
Q
Pay Clerk
  • Quality Innovation, Inc.
  • Fort Riley, KS FULL_TIME
  • Pay Clerk Quality Innovation is responding to a proposal request. Quality Innovation, Inc. is seeking Pay Clerk at various Army Posts. The Pay Clerk is responsible for performing pay financial managem...
  • 15 Days Ago
Apply this Job
Q
Housekeeping
  • Quality Inn Topeka, KS
  • Topeka, KS PART_TIME
  • Quality Inn - 1240 SW Wanamaker Rd Topeka KS 66404 - Saturday & Sunday We are looking for a thorough housekeeper with excellent cleanliness standards to attend all areas of our facilities. The goal is...
  • 15 Days Ago
Apply this Job
Q
Post Frame Building Repair Technician
  • Quality Structures LLC
  • Richmond, KS FULL_TIME
  • QUALITY STRUCTURES (QSI) Job Description Job Title: Repair TechnicianLocation: Richmond, KansasFLSA Status: Non-ExemptReports To: Director of ProductionHours: Monday - Friday Job Summary This position...
  • 5 Days Ago
Apply this Job
View All Contact Center Quality Analyst Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Contact Center Quality Analyst jobs found in Topeka, KS area

A
SQL Database Administrator/SQL System Analyst
  • Abacus Service Corporation
  • Topeka, KS
  • State of Kansas Staff Augmentation Request (Position # K0238345) State of Kansas departments will complete and send this...
  • 4/22/2024 12:00:00 AM
Apply this job
S
Federal Program Analyst (Remote)
  • Sans Institute
  • Topeka, KS
  • SANS Institute Federal Program Analyst (Remote) Topeka , Kansas Apply Now SANS Institute (SANS) launched in 1989 as a co...
  • 4/22/2024 12:00:00 AM
Apply this job
E
Dynamics CRM & Power Platform Solution Architect - Senior - Consulting - Location OPEN
  • Ey
  • Topeka, KS
  • EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
  • 4/22/2024 12:00:00 AM
Apply this job
Z
Business PMO Analyst
  • Zoom Corporation
  • Topeka, KS
  • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan...
  • 4/22/2024 12:00:00 AM
Apply this job
E
Cloud Engineer - Manager - Consulting - Location Open
  • Ey
  • Topeka, KS
  • EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
  • 4/22/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - Rehabilitation - $1,718 per week
  • Hiring Now!
  • Topeka, KS
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Topeka, Kansas. Job Des...
  • 4/21/2024 12:00:00 AM
Apply this job
H
Travel Physical Therapist - $1,922 per week
  • Hiring Now!
  • Topeka, KS
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Topeka, Kansas. Job Description & Re...
  • 4/20/2024 12:00:00 AM
Apply this job
C
System & Network Operations Team Leader
  • Capfed
  • Topeka, KS
  • ** System & Network Operations Team Leader** **Job Category****:** Systems & Network Ops **Requisition Number****:** SYS...
  • 4/20/2024 12:00:00 AM
Apply this job
View All Contact Center Quality Analyst Jobs

About Topeka, Kansas

Topeka (/toʊˈpiːkə/; Kansa: Tó Pee Kuh) is the capital city of the U.S. state of Kansas and the seat of Shawnee County. It is situated along the Kansas River in the central part of Shawnee County, in northeast Kansas, in the Central United States. As of the 2010 census, the city population was 127,473. The Topeka Metropolitan Statistical Area, which includes Shawnee, Jackson, Jefferson, Osage, and Wabaunsee counties, had a population of 233,870 in the 2010 census. The name Topeka is a Kansa-Osage sentence that means "place where we dug potatoes", or "a good place to dig potatoes". As a plac...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,144 to $57,044
Topeka, Kansas area prices
were up 1.3% from a year ago
View detail