Contact Center Quality Analyst jobs in Shreveport, LA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Texarkana, TX FULL_TIME
  • Customer Contact Center Rep

    At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!

    Responsibilities/Duties
    Would you find it fun and challenging to:
    • Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
    • Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
    • Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
    • When you are not able to help a caller, find the person in the Bank who can;
    • Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
    • Having growth and advancement opportunities; and
    • On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
    Required Qualifications
    • High School diploma or GED
    • At least 12 months of experience in customer service or banking
    • Great communication skills
    • Must put HEART into everything you do!
      • H – Honor
      • E – Excellence
      • A – Adaptability
      • R – Respect
      • T – Teamwork
    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
  • 21 Days Ago

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • Just Posted

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Contact center representative
  • GDIT
  • Bossier, LA FULL_TIME
  • Job Description : Join us to help your fellow citizens in need. GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our N...
  • Just Posted

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Customer Contact Center Rep. PT
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 7 Days Ago

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Laboratory Supervisor - Quality Control
  • LIFESHARE BLOOD CENTER
  • Shreveport, LA OTHER
  • Job Details Job Location: Shreveport - Shreveport, LA Salary Range: Undisclosed DescriptionQualifications
  • Just Posted

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Systems Analyst
  • LIFESHARE BLOOD CENTER
  • Shreveport, LA OTHER
  • Job Details Job Location: Shreveport - Shreveport, LA Salary Range: Undisclosed DescriptionPOSITION SUMMARY: Provides high-level support and maintenance for computers, business systems and blood banki...
  • 1 Day Ago

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0 Contact Center Quality Analyst jobs found in Shreveport, LA area

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Teacher Early Head Start
  • Save the children
  • Mansfield, LA
  • All Save the Children employees are required to be fully vaccinated against Covid-19 unless otherwise required by law. A...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,862 per week
  • Adventist Health
  • Mansfield, LA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Mansfield, Louisiana. Job ...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate - No Experience Required
  • Raising Canes Chicken
  • Shreveport, LA
  • Starting hiring pay range (based on location, experience, qualifications, etc.): $10 - $12 / hour As an important part o...
  • 3/28/2024 12:00:00 AM

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Medical Equipment Customer Service Representative
  • Rotech Healthcare Inc.
  • Bossier City, LA
  • OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
  • 3/28/2024 12:00:00 AM

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Donation Services Coordinator I (Shreveport)
  • LOPA
  • Shreveport, LA
  • LOPA is an EEO employer - M/F/Vets/Disabled Job Title: Donation Services Coordinator I Department: Hospital Services Rep...
  • 3/25/2024 12:00:00 AM

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Healthcare Provider Network Contractor
  • EWINGS
  • Shreveport, LA
  • Healthcare Provider Network Contractor In preparation for future projects, EWINGS is seeking to build relationships with...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative ONSITE Join our TEAM!
  • Advance Call Center Technologies
  • Shreveport, LA
  • Job Description Job Description New Year, New Career, New YOU! Advanced Call Center Technologies is seeking Customer Ser...
  • 3/24/2024 12:00:00 AM

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Career Services Coordinator
  • Southern University at Shreveport
  • Shreveport, LA
  • Careers at SUSLA DEADLINE Full-time: Review of applications begins Tuesday, November 07, 2023 and continues until the po...
  • 3/24/2024 12:00:00 AM

Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$40,816 to $56,584
Shreveport, Louisiana area prices
were up 1.2% from a year ago