Contact Center Quality Analyst jobs in San Diego, CA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 21 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 25 Days Ago
Clinical Quality Management Data Analyst
- San Diego LGBT Community Center
-
San Diego, CA
FULL_TIME
- WELCOME TO YOUR CENTER! Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Cen...
- 17 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 2 Days Ago
Contact Center Specialist I - SRS Copley - Day Shift - PRN
- Sharp Healthcare
-
San Diego, CA
FULL_TIME
- [H.S. Diploma or Equivalent Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint ...
- 1 Day Ago
Quality Ops Analyst I
- Actalent
-
San Diego, CA
OTHER
- Description:The Quality Ops Analyst is responsible for day-to-day administration of the Quality Assurance programs in support of the company's Quality Management System. The Quality Ops Analyst will b...
- 12 Days Ago
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0 Contact Center Quality Analyst jobs found in San Diego, CA area
Senior Application Development Analyst
- San Diego County Regional Airport Authority
-
San Diego, CA
- San Diego International Airport is built upon the vision that every team member has a stake in bringing our Good Feeling...
- 4/18/2024 12:00:00 AM
100% Remote-QNXT Benefits Configuration Analyst
- Beacon Hill Staffing Group
-
San Diego, CA
- NOTE: This is a 100% remote position. Candidates will have to work on EST hours. One of our clients in Norfolk, Virginia...
- 4/18/2024 12:00:00 AM
Senior Software Engineer - Back End (#03222023MA)
- Tillster
-
San Diego, CA
- Senior Software Engineer - Back End (#03222023MA) San Diego, CA Salary: $155,397.00 What You’ll Do Work with a team of l...
- 4/18/2024 12:00:00 AM
FEA Analyst
- Pyramid Consulting Inc
-
San Diego, CA
- Immediate need for a talented FEA Analyst. This is a 06+ Months Contract opportunity with long-term potential and is loc...
- 4/16/2024 12:00:00 AM
Healthcare Project Manager - Remote - Must Live in TX
- Oscar
-
San Diego, CA
- Overview: We are seeking an experienced Healthcare Project Manager to lead strategic initiatives within our healthcare o...
- 4/16/2024 12:00:00 AM
Commercial Asset Manager
- Colrich
-
San Diego, CA
- Our Story: From South Africa to Southern California, the ColRich story is a decades-long journey of growth, continuous r...
- 4/16/2024 12:00:00 AM
100% Remote - NetworX Pricer Configuration Analyst
- Beacon Hill Staffing Group
-
San Diego, CA
- NOTE: This is a 100% remote position. Candidates will be working on EST Timezone. One of our clients in Norfolk, Virgini...
- 4/15/2024 12:00:00 AM
Multifamily Construction Analyst
- Colrich
-
San Diego, CA
- Our Story: From South Africa to Southern California, the ColRich story is a decades-long journey of growth, continuous r...
- 4/14/2024 12:00:00 AM
About San Diego, California
According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents.
The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$47,772 to $66,233
San Diego, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago