Contact Center Quality Analyst jobs in Rock Hill, SC

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Jackson Hewitt - 3533
  • Rock Hill, SC PART_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.

    Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

    What you'll do here:
    • Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
    • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues. 
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases. 
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
    • Make sales or recommendations for products or services that may better suit client needs. 
    • Utilize software, databases, scripts, and tools appropriately. 
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
    Skills you'll bring for success:
    • 1 - 3 years previous call center experience
    • High School Diploma/GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH’s products and/or services
  • 28 Days Ago

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Quality Control Analyst
  • Carolina Poly
  • Chester, SC FULL_TIME
  • Overview: Carolina Poly, Inc. located in Chester, SC, is currently seeking a QC Analyst to join our team. Carolina Poly produces several lines of plastic products including high-quality trash bags and...
  • 21 Days Ago

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Quality Control Analyst
  • Poly America
  • Chester, SC FULL_TIME
  • Overview Carolina Poly, Inc. located in Chester, SC, is currently seeking a QC Analyst to join our team. Carolina Poly produces several lines of plastic products including high-quality trash bags and ...
  • 15 Days Ago

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Quality and Regulatory Coordinator
  • Piedmont Medical Center
  • Rock Hill, SC OTHER
  • Quality and Regulatory Coordinator Full Time Days Summary The individual in this position assists with implementation of Quality / Performance Improvement objectives and has a significant role in ensu...
  • 5 Days Ago

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Single Point of Contact - SPOC
  • RoundPoint Mortgage Servicing LLC
  • Fort Mill, SC FULL_TIME
  • Position Overview: The Single Point of Contact is responsible for ensuring the best execution on every asset in their assigned investor's portfolio. Working Relationships: The Single Point of Contact ...
  • 2 Days Ago

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Center Manager
  • Kumon Math and Reading Center of INDIAN LAND
  • Fort Mill, SC FULL_TIME
  • Kumon Math And Reading Center Of Indian Land, SC is looking for one Center Manager to join our strong team. We are located on 8177 Charlotte Hwy, Indian Land, SC. 29707. Our ideal candidate is a self-...
  • 24 Days Ago

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0 Contact Center Quality Analyst jobs found in Rock Hill, SC area

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Accounts Receivable Analyst
  • DOC Maintenance Inc
  • Rock Hill, SC
  • Job Type Full-time Description Accounts Receivable Specialist must have strong motivational skills with solid administra...
  • 3/28/2024 12:00:00 AM

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Compensation Analyst
  • LPL Financial Services
  • Fort Mill, SC
  • Please Note: To be considered, candidate must be local to Fort Mill, SC, or San Diego, CA and have the ability to come o...
  • 3/28/2024 12:00:00 AM

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Senior Benefits Analyst 401(k) & Financial Wellness Programs
  • LPL Financial Services
  • Fort Mill, SC
  • Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to wo...
  • 3/28/2024 12:00:00 AM

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Service Support Afterhours Specialist
  • DOC Maintenance
  • Rock Hill, SC
  • Job Description Job Description Service Support Afterhours Specialist (Fri- Tues 2pm-11pm) If you’re looking for an oppo...
  • 3/28/2024 12:00:00 AM

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Stratascale Associate Security Analyst - Operations
  • Stratascale
  • Charlotte, NC
  • Job Summary: The Associate Security Analyst will play a vital role in ensuring our clients incidents are investigated, t...
  • 3/28/2024 12:00:00 AM

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Business Continuity Coordinator
  • Founders Federal Credit Union
  • Lancaster, SC
  • Job Description Job Description Founders Federal Credit Union helps our members attain their financial goals. Our innova...
  • 3/27/2024 12:00:00 AM

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Stratascale Sr. Data Analyst - Power BI
  • SHI International Corp.
  • Charlotte, NC
  • Job Summary: The Power BI Sr. Data Analyst will collaborate with enterprise data engineers and business stakeholders to ...
  • 3/26/2024 12:00:00 AM

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Call Center Representative
  • Strategic Staffing Solutions
  • Charlotte, NC
  • STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! Role Title: Call Center Representative Location:Charlotte, NC (On-Site) 5 d...
  • 3/25/2024 12:00:00 AM

Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937. The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people. The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$43,697 to $60,579
Rock Hill, South Carolina area prices
were up 1.5% from a year ago