Contact Center Quality Analyst jobs in Roanoke, VA

At NorthWinds, our QA Analysts make quality personal while making sure our products are spectacular. In the world of Agile, our analysts are champions of quality. From crafting and executing plans to identifying bugs and glitches- they work hand in hand with our development staff collaborating to deliver flawless products. Diving deep into exploratory testing by concocting scenarios and trying to break the software in the most unexpected ways, they uncover hidden defects that even the developers didn't anticipate.

Unlike the ups and downs you might experience working for a tech startup, NorthWinds is a stable company with the financial backing of three major Delta Dental companies. Our employees like it here, and we know that because our turnover is low and engagement is high. The latest HR analysis on our benefits summarized below show NorthWinds in the 85-90th percentile.

• Health, vision, dental and life insurance
• Short- and Long-term disability insurance
• Health Savings, Flexible Spending and Dependent Care Accounts
• Competitive base salary
• Short Term Incentive compensation
• 401(k) with 100% Employer match for the first 6% of income contributed (pre-tax or Roth)
• Profit sharing with discretionary contribution based on successful prior year results of NorthWinds (pre-tax)

We encourage owning your work life balance with a rich PTO allotment that includes accrued time, floating holidays, company holidays and time off for volunteering/community work. We don’t just provide it; we encourage you to take it.

At NorthWinds, we know that that not all Quality Assurance Analysts are the same. Experience matters- we recognize and reward that. This isn’t your average QA gig. Our Quality Assurance Analysts don’t stop at testing and release- their expertise is vital in cultivating a culture of quality throughout our company.

We are seeking a seasoned Quality Assurance Analyst that has strong manual testing experience to work on our mid office team which is responsible for the customer service functionality that is native to Keyspring, our key Product. Work products built, maintained, and extended by this team include Member Portal, Provider Portal, Employer Portal, Broker Portal, Individual Storefront, and Service 360. This full time position is a fully remote opportunity.

Are you passionate, creative and believe in ensuring top-notch software quality? Are you looking to join a company that values our employees and culture? If so, then NorthWinds is looking for you.

Experience

• 3 year(s): Prior Manual Testing/Quality Assurance experience in software development environment

Education

• Associates or better in Information Technology or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)