Contact Center Quality Analyst jobs in Richmond, KY

Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.

The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, Oct. 23, and Nov. 13.

Pearl-Winchester offers a Competitive Compensation and Benefits Package to include:

• Hourly rate: $16.20 $4.41 toward Health and Wellness
• Medical, Dental, Vision, Life Insurance, Critical Illness, and Hospital Indemnity
• Retirement Plan
• Identity Theft
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through training and development.
• Career path and opportunities for advancement.

Job Duties:

• Utilize standard technology such as a telephone, e-mail, and web browser.
• Assist callers with filling out online applications and submitting them electronically to the plan provider for processing.
• Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims-specific information, and complete basic call log related to the phone inquiries by clicking radio buttons to confirm which scripts were read by the CSR to the caller.
• Refer calls as required to Customer Service Representative II.
• May be required to work holidays. Overtime may be required.
• Perform other related duties as assigned.

Job Requirements:

• High School diploma or equivalent required
• Minimum 6 months of customer service/secretarial/telemarketing experience required or equivalent military experience
• Must be able to type a minimum of 20 WPM
• Experience working with a PC and the Windows operating system is required
• Effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhere to privacy rules
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team is required
• Spanish fluency is desirable
• Physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment
• This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer
• This position requires the ability to work in stressful situations
• Adhere to strict attendance and limited break policy

Background Check and Customer Service Skill Assessments RequiredWE HELP PEOPLE, ONE CARING CALL AT A TIME!Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Full-time

Pay: $16.20 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person