Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
LGC Biosearch Technologies locations Petaluma and Novato, CA, as well as our sister site in Denmark, represent a focused, collaborative culture of producing mission-critical genomics components, primarily oligonucleotides and supporting reagents, for our diverse customer base. We believe in Science for a Safer World and have embodied our mission by supporting first responders during the COVID-19 pandemic where our Biosearch Technologies portfolio has been and continues to be enabling millions of PCR tests worldwide. We are currently seeking candidates who are up for the challenge of operating in a high-growth, purpose-driven organization.
About the Role:
The Quality Control (QC) Analyst I focuses on the performance of analytical and functional testing activities within the QC chemistry lab. They are responsible for testing intermediate and finished chemical products, analysing the results of the QC testing and comparing results to established specification and customer requirements. In addition, they perform testing and/or review of incoming goods. This position reports to the Quality Control Supervisor or Quality Control Manger.
This position requires a thorough understanding of basic laboratory etiquette, laboratory safety and chemical competency. This position will offer an in-depth understanding of the Quality Control process while additionally expanding knowledge of general analytical laboratory equipment such as the use of an HPLC, Spectrophotometer, and DNA synthesizers.
Qualifications:
Preferred
What we offer (US based-employees):
The typical pay range for this role is:
Minimum: $ 23.787 /Hourly
Maximum: $ 39.645 /Hourly
This range represents the low and high end of the anticipated salary range for the California -based position. The actual base salary will depend on several factors such as: experience, skills, and location.
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