Contact Center Quality Analyst jobs in Pennsylvania

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Business Analyst - Contact Center
  • Ventures Unlimited Inc.
  • Pittsburgh, PA FULL_TIME
  • Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.We provide advice and consulting services at strategic, policy and operational levels, concentrating on three key areas:Job DescriptionKindly find the JD below for your reference.              Title: Business Analyst - Contact CenterLocation: Pittsburgh, PAType: Fulltime// PermanentCompensation: Base Salary Benefits relocation expenses (if required)Interview Process: Phone and Skype HireRoles & Responsibilities:Work will be focused on delivery of a new and Enhancements for Retail IVR systemConduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. Document business requirements, functional/non-functional requirements, use cases and call flows.Define Business Solutions around IVR and Routing Requirements.Assist with users acceptance testing.Employs traceability of requirementsEnsures sign-off and baseline of requirementsAnticipates and actively resolves problems and issues with requirements.Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks.Strong and Clear Communication SkillsSDLC - Agile Experience is a plusMust have Skills:5-6 years of 'Progressive' Business Analyst ExperienceCall Center/Routing/IVR experienceStrong communication SkillsProficient in requirements gathering documentationSDLC - Waterfall/Agile. Agile experience is a plusUnderstanding of Nuance VUI documentationNice to have:Banking or Credit Card industry experience backgroundUnderstanding of Mortgage and Loan ProcessSDLC -AgileClarity v13Thanks & Regards…------------------------------Prabhat kumarTel: 856-842-1988 Ext - 143Ventures Unlimited Inc.Additional InformationInterested candidate Please call ma at Phone: 856-842-1988 Ext 143,
  • 14 Days Ago

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Contact center analyst
  • Wawa Inc. (210515330)
  • Wawa, PA FULL_TIME
  • Description Job Title : Temporary Contact Center Analyst Location : Corporate Department : Store Operations Position Summary : The Wawa Contact Center handles contacts from our Customers and Store Ass...
  • 26 Days Ago

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Quality Specialist
  • Phoenix Contact
  • Harrisburg, PA FULL_TIME
  • Job Summary This position is the focal point for product quality standards, which includes establishing quality metrics for all machines and processes, developing measurement techniques, and reporting...
  • 18 Days Ago

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Distribution Center Worker - 2nd Shift
  • Phoenix Contact
  • Harrisburg, PA FULL_TIME
  • Job Summary The Distribution Center Worker will assist with the daily functions associated with the operation of the Distribution Center. The position will carry out responsibilities in some or all of...
  • Just Posted

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Quality Analyst (Center Valley, PA)
  • Olympus Corporation of the Americas
  • Center, PA FULL_TIME
  • Workplace Flexibility: Hybrid Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together. Olympus, a leading medical technology ...
  • 1 Month Ago

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Hospice Clinical Quality Analyst
  • Chan Soon-Shiong Medical Center at Windber
  • Windber, PA FULL_TIME
  • The Home Care Quality Analyst RN combines clinical skills with computer expertise when analyzing, entering, and reporting Quality data. This role supports home care providers and staff in utilizing te...
  • 9 Days Ago

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Technical Support Technician
  • Connect Search, LLC
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Andover, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • Calabrio, Inc.
  • Minneapolis, MN
  • Calabrio, a leading customer experience intelligence company, is seeking a highly skilled and motivated Senior Financial...
  • 3/28/2024 12:00:00 AM

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Harrisonburg, VA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Business Development Analyst
  • Makse Group
  • Denver, CO
  • Job Overview: As a Business Development Analyst, you will play a vital role in our company's growth by generating a robu...
  • 3/28/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$44,306 to $61,422