Contact Center Quality Analyst jobs in Owensboro, KY

Liberty FCU is currently seeking a full-time Credit Union Call Center Professional to join the LFCU Team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Multi-tasking and problem-solving skills are also desired.Candidates must be available to work Saturdays on a rotating basis. Previous financial institution and/or call center experience is a plus. This position will be stationed at 4601 Theater Drive, Evansville, IN. If interested, please proceed by clicking Apply.

Duties and responsibilities include but are not limited to the following:

• Provide exceptional phone service to members.
• Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information.
• Ask “out-of-wallet” questions for verification purposes.
• Complete extensive verification of each member to avoid fraud and identity theft.
• Process withdrawals, loan payments, transfers, and check orders.
• Place stop payments on checks, cashier’s checks, ACH debits and payments, and process the applicable paperwork.
• Assist with ITM (Interactive Teller Machine) services when needed.
• Strive to meet cross-selling and departmental goals.
• Assist members with questions concerning ATM, debit and credit cards.
• Provide membership information.
• Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.
• Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings.
• Provide information on new and ongoing promotions.
• Assist with online banking duties.
• Assist members with various Digital Banking services.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Evansville, IN 47715: Relocate before starting work (Required)

Work Location: In person