Contact Center Quality Analyst jobs in Ogden, UT

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

A
Certified Member Service Representative (Contact Center)
  • America First Credit Union
  • OGDEN, UT OTHER
  • Schedule

    Mon – Sat Flex

    Overview

    Pay Range: $14.00-$17.70 per hour

     

    Full-Time

     

    In-person training; Remote position after training

    This position does offer a work at home option after the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah.

    Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona.

     

    Responsible for handling member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts. Performs limited research functions as needed. Cross-sells Credit Union services and supports all functions within the Call Center Department.

    Responsibilities

    1. Assumes responsibility for the effective and professional performance of member service functions.

     

    a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally.

     

    b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.

     

    c. Provides courtesy rebates requested by Branches or members, within limits.

     

    2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.

     

    a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously.

     

    b. Keeps members informed of Credit Union services and policies.

     

    c. Maintains and projects the Credit Union's quality reputation.

     

    3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.

     

    a. Assists area personnel as needed.

     

    b. Communicates with area personnel and Management regarding activities and significant problems.

     

    c. Completes required stats and records accurately and promptly.

     

    d. Attends and participates in meetings as required.

     

    4. Assumes responsibility for related duties as required or assigned.

     

    a. Actively and professionally cross-sells Credit Union products and services.

     

    b. Keeps work area clean and well-maintained.

     

    c. Assists area personnel as necessary.

     

    #IND21

    Qualifications

    Training/Education/Certification:

     

    •  High school graduate or equivalent.

     

    Required Knowledge:

     

    •  Thorough knowledge of member services and products.
    •  Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.

     

    Experience Required:

    • 1-3 years experience in a full service financial institution (preferred).

     

    Skills/Abilities:

     

    • Excellent communication and public relations skills.
    • Professional appearance, dress, and attitude.
    • Strong problem solving skills.
    • Ability to operate related business equipment including 10-key, telephone, and computer.
    • Solid math and bookkeeping abilities.
  • 1 Month Ago

A
Certified Member Service Representative (Contact Center)
  • America First Credit Union
  • ROY, UT OTHER
  • ScheduleMon – Sat Flex Overview Pay Range: $14.00-$17.70 per hour Full-Time In-person training; Remote position after training This position does offer a work at home option after the completion of a ...
  • Just Posted

S
Air Quality Analyst
  • Stantec
  • Layton, UT FULL_TIME
  • Air Quality Analyst - ( 2300031E ) Description Grounded in safety, quality, and ethics, our experts lead their fields and guide our work with rigor, a creative spirit, and vision for growth. We draw f...
  • 11 Days Ago

I
Security Operation Center Analyst
  • ISSE SERVICES LLC
  • Clearfield, UT FULL_TIME
  • SECURITY OPERATIONS CENTER ANALYST I Location: Clearfield, UT (This is not a remote position) **SECURITY CLEARANCE REQUIRED** Job title: Security Operations Center Analyst 1 The Security Operations Ce...
  • 1 Month Ago

A
Mortgage Contact Specialist - Spanish Speaking
  • America First Credit Union
  • ROY, UT FULL_TIME
  • ScheduleMon - Fri Flex Overview Responsible for handling member service calls in a prompt and courteous manner. Provide basic mortgage information including current interest rates, loan to value limit...
  • 19 Days Ago

Q
Class-A CDL Regional Company Driver
  • Quality Carriers
  • West Wendover, NV FULL_TIME
  • Class-A CDL Regional Company DriverWEST WENDOVER, NVResponsibilitiesRequirements: Must have CDL-A with 3 year Tractor Trailer experience in the last 5 years or 1 year of Tanker Experience in the last ...
  • Just Posted

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst jobs found in Ogden, UT area

J
Intern-Inside Sales
  • Jade Global
  • Ogden, UT
  • Job Title: Intern-Inside Sales Location: Ogden, UT (onsite) Who we are: Jade Global is a Tier 2, 20-year-old, global ser...
  • 3/28/2024 12:00:00 AM

T
IT Plant Systems Analyst (On-site)
  • The Judge Group
  • Logan, UT
  • The IT Plant Systems (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to G...
  • 3/28/2024 12:00:00 AM

J
Locum Tenens Nurse Practitioner - Neonatology - $85 per hour
  • Jackson And Coker
  • Salt Lake City, UT
  • Job Description Jackson and Coker is seeking a Nurse Practitioner Neonatology for a locum tenens job in Salt Lake City, ...
  • 3/28/2024 12:00:00 AM

A
Epic Interface Analyst (HIM Coding/3M CAC Application Analyst) - 100% Remote
  • Amerit Consulting
  • Salt Lake City, UT
  • Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest...
  • 3/28/2024 12:00:00 AM

A
EPIC HIM Application Analyst (100% REMOTE/NO C2C)
  • Amerit Consulting
  • Salt Lake City, UT
  • Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health de...
  • 3/28/2024 12:00:00 AM

C
Manager, Strategy & Analytics - Remote within 100 Miles of an Office Location
  • CarMax
  • Salt Lake City, UT
  • CarMax, the way your career should be! Manager, Retail Strategy & Analytics: About The Team The Retail Strategy team is ...
  • 3/28/2024 12:00:00 AM

I
Supervisory Tax Examining Technician- Seasonal 9 Month Roster
  • Internal Revenue Service
  • Ogden, UT
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/27/2024 12:00:00 AM

S
System Analyst-Unix/Linux
  • Saxon Global
  • Salt Lake City, UT
  • Need 10 yrs exp profile. USC, GC, GC-EAD Title: System Analyst-Unix/Linux Location: One Opening in Salt Lake City-UT One...
  • 3/25/2024 12:00:00 AM

Ogden /ˈɒɡdən/ is a city and the county seat of Weber County, Utah, United States, approximately 10 miles (16 km) east of the Great Salt Lake and 40 miles (64 km) north of Salt Lake City. The population was 84,316 in 2014, according to the US Census Bureau, making it Utah's 7th largest city. The city served as a major railway hub through much of its history, and still handles a great deal of freight rail traffic which makes it a convenient location for manufacturing and commerce. Ogden is also known for its many historic buildings, proximity to the Wasatch Mountains, and as the location of Web...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,127 to $57,015
Ogden, Utah area prices
were up 2.3% from a year ago