Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The Quality Analyst is responsible for executing ongoing processes and special projects to ensure the accuracy and integrity of the SIGIS Eligible Product List.
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End user experience with web based query and reporting tools preferred
About the Company
The Special Interest Group for IIAS Standards (SIGIS) is a non-profit, membership corporation, that is responsible for the development and management of an industry standard to meet IRS requirements for operating an inventory information approval system (an "IIAS").
The SIGIS IIAS standards enable a broad range of participants in health benefit payment card transactions to implement consistent systems and processes for transaction processing and data retention. These companies include manufacturers, retailers, acquirer processors, payment card networks, issuer processors, and third-party benefit plan administrators.
Based in California, SIGIS provides a range of services to its membership with a focus on standards based industry solutions to support merchant acceptance of health benefit cards. SIGIS seeks to be a resource to its members on the changing regulatory landscape through communications, educational outreach and member support programs.
Job Type: Full-time
Pay: $90,000.00 - $105,000.00 per year
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Work Location: Hybrid remote in San Ramon, CA 94583
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