Contact Center Quality Analyst jobs in Oakland, CA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Analyst
  • SIGIS
  • San Ramon, CA FULL_TIME
  • The Quality Analyst is responsible for executing ongoing processes and special projects to ensure the accuracy and integrity of the SIGIS Eligible Product List.

    Position Details:

    • Full time, direct hire position: 40 hours per week, 6:30 am – 3:00 pm, Monday through Thursday and 6:30 am – 2:30 pm Fridays.
    • Location – San Ramon, CA with some work from home subject to business needs. Anticipate 3 days in office, 2 days from home.
    • Compensation: Salary plus benefits: Medical, Dental, 401k, HSA/FSA, Life and Disability Insurance

    Essential Duties and Responsibilities:

    • Eligible Product List
    • Subject matter expert on IRS 213(d), 105 (b) and applicable guidance on product and service qualification as a medical expense.
    • Integral part of the member submission process, pre-reviewing member submissions for data quality on description, manufacturer and UPC codes.
    • During the product review process provides support to vendor partners, staff and review committee.
    • Conducts period off cycle reviews of manufacturer groups and category groups to ensure consistency.
    • Handle and resolve manufacturer questions.
    • Escalation point for CSR’s inquiries for other member questions.
    • EPL Member Education
    • Respond to customer inquiries
    • Research required information using available resources
    • Handle and resolve customer complaints in partnership with manager
    • Provide customers with membership and membership services support
    • Provide customers with certification and 90% registration support
    • Identify and escalate priority issues
    • Route calls to appropriate resource
    • Follow up customer calls where necessary
    • Provide support on projects as needed
    • Perform other duties as needed
    • Backs up core Help Desk team members as needed

    Minimal Requirements:

    • Prior knowledge of IRS 213(d) and 105 (b) regulations
    • Minimum 2 years data quality analyst experience
    • Excellent analytical and problem solving skills
    • Self-motivated, ability to work independently
    • Must have strong work ethic and professional integrity
    • Dependable with the ability to work in a dynamic environment with fluctuations in workload
    • Ability to manage multiple priorities and deliverables
    • Excellent writing skills, able to quickly compose clear and concise answers
    • Excellent verbal communication skills
    • Friendly, patient and professional phone demeanor
    • Experience with Microsoft Excel, Word, Outlook, and PowerPoint required

    Bonus Qualifications:

    End user experience with web based query and reporting tools preferred

    About the Company

    The Special Interest Group for IIAS Standards (SIGIS) is a non-profit, membership corporation, that is responsible for the development and management of an industry standard to meet IRS requirements for operating an inventory information approval system (an "IIAS").

    The SIGIS IIAS standards enable a broad range of participants in health benefit payment card transactions to implement consistent systems and processes for transaction processing and data retention. These companies include manufacturers, retailers, acquirer processors, payment card networks, issuer processors, and third-party benefit plan administrators.

    Based in California, SIGIS provides a range of services to its membership with a focus on standards based industry solutions to support merchant acceptance of health benefit cards. SIGIS seeks to be a resource to its members on the changing regulatory landscape through communications, educational outreach and member support programs.

    Job Type: Full-time

    Pay: $90,000.00 - $105,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insurance

    Compensation package:

    • Yearly pay

    Experience level:

    • 2 years

    Schedule:

    • Monday to Friday

    Experience:

    • data quality analyst: 2 years (Required)

    Ability to Relocate:

    • San Ramon, CA 94583: Relocate before starting work (Required)

    Work Location: Hybrid remote in San Ramon, CA 94583

  • 12 Days Ago

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Quality Control Analyst
  • Trayer Engineering Corporation
  • San Leandro, CA FULL_TIME
  • Job description Trayer Engineering Corporation manufactures low-maintenance vacuum switchgear designed to thrive in the most challenging circumstances. Every submersible, padmount or vaultmount produc...
  • 9 Days Ago

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Quality Control Analyst
  • Bayer
  • Berkeley, CA FULL_TIME
  • Berkeley, CA, United States Contract (12 months 5 days) Published today analytical testing Empower chromatographic software chemistry Advanced Excel cGMP laboratory environment Verbal and Written Comm...
  • 10 Days Ago

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Quality Control Analyst
  • Us tech Solutions
  • Berkeley, CA FULL_TIME
  • Company DescriptionUS Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ou...
  • 13 Days Ago

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QUALITY ASSURANCE & SUPPORT ANALYST (REMOTE)
  • University of California Office of the President
  • Oakland, CA FULL_TIME
  • Location: OaklandFull Time Job ID: 41717 Job Posting For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE PRESIDENT At the University of Calif...
  • 7 Days Ago

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Configuration Analyst
  • Alameda Health Consortium/Community Health Center...
  • San Leandro, CA FULL_TIME
  • Organizational Description The Community Health Center Network (CHCN), sister organization to the Alameda Health Consortium, is made up of the eight federally qualified community health centers in Ala...
  • 24 Days Ago

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0 Contact Center Quality Analyst jobs found in Oakland, CA area

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Travel Physical Therapist - $2,540 per week
  • PRN Healthcare
  • Alameda, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Alameda, California. Job Description...
  • 3/29/2024 12:00:00 AM

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Travel CT Technologist - $2,841 per week
  • TRS Healthcare
  • Alameda, CA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Alameda, California. Job Description & ...
  • 3/29/2024 12:00:00 AM

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Market Research Analyst
  • BayStreet Research, LLC
  • Oakland, CA
  • MARKET RESEARCH ANALYST - Unlock the Power of Data in the Mobile Computing Market Salary: $65,000 - $85,000 per year bas...
  • 3/29/2024 12:00:00 AM

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Travel Physical Therapist - $1,654 per week
  • PRN Healthcare
  • Alameda, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Alameda, California. Job Description...
  • 3/28/2024 12:00:00 AM

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IT Business Analyst
  • AllSTEM Connections
  • Oakland, CA
  • Job Title: Expert IT Business Analyst Pay: Up to $155,000/yr depending on experience level (potential growth if hired as...
  • 3/28/2024 12:00:00 AM

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Travel CT Technologist - $2,741 per week
  • TRS Healthcare
  • Alameda, CA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Alameda, California. Job Description & ...
  • 3/27/2024 12:00:00 AM

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Consumer Complaints Analyst
  • Stefanini North America and APAC
  • San Francisco, CA
  • Stefanini Group is hiring! Stefanini is looking for a Consumer Complaints Analyst in San Francisco, CA-(Hybrid) For quic...
  • 3/25/2024 12:00:00 AM

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Acquisition Analyst/Associate
  • Riaz Capital
  • Oakland, CA
  • Our Company: Riaz Capital is an Oakland, California based fully integrated development, investment, and asset management...
  • 3/25/2024 12:00:00 AM

Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.) The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water. Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$54,161 to $75,085
Oakland, California area prices
were up 4.5% from a year ago