Contact Center Quality Analyst jobs in Oklahoma

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Coordinator - Contact Center
  • Love's Travel Stops & Country Stores
  • Oklahoma, OK FULL_TIME
  • Req ID: 433410

    BASIC PURPOSE : The Contact Center Quality Assurance Coordinator is responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that service quality standards are being met. They will be responsible for identifying and reporting on metrics and quality for the Customer Engagement Contact Centers. They will take calls or assist with written communication, additional call monitoring and reporting as the business need requires.

    MAJOR RESPONSIBILITIES:
    Responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that service quality standards are being met.

    Responsible for identifying and reporting on metrics and quality of the Customer Engagement Contact Centers.

    Develop methods for quality improvement and tracking improvement over time, report and provide statistical analysis on feedback, and suggest strategy for long-term improvement of Customer Service opportunities.

    Identify training needs and communicate any knowledge and skill gaps.

    Other duties assigned as needed.

    EDUCATION AND EXPERIENCE:
    Education:
    HS Diploma or equivalent required
    College diploma or university degree in the field of computer science and/or two years equivalent work experience

    Experience:
    Experience working in a team-oriented, collaborative environment.
    At least 6 months experience in current role.

    SKILLS AND PHYSICAL DEMANDS:
    Skills:
    Knowledge of basic computer hardware and peripherals
    Ability to absorb and retain information quickly.
    Ability to present ideas in user-friendly language.
    Highly self-motivated and directed.
    Keen attention to detail.
    Proven analytical and problem-solving abilities.
    Ability to effectively prioritize and execute tasks in a high-pressure environment.
    Exceptional customer service orientation

    Ability to manage numerous competing demands in an extremely high-stress environment.

    Excellent verbal and written communication skills.

    Knowledge of Microsoft Office.

    Typical Physical Demands :
    Requires prolonged sitting, some bending and stooping.
    40-hour on-site work week
    Occasional lifting up to 25 pounds
    Manual dexterity sufficient to operate a computer keyboard and calculator.Requires normal range of hearing and vision.

    Job Function(s): Corporate

    Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

    Gemini Motor Transport, one of the industry’s safest trucking fleets

    Speedco, the light mechanical and trucking service specialists

    Musket, a rapidly growing, Houston-based commodities supplier and trader

    Trillium, a Houston-based alternative fuels expert
  • 8 Days Ago

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Quality Assurance Coordinator - Contact Center
  • Love's
  • Oklahoma, OK FULL_TIME
  • Req ID: 433410 BASIC PURPOSE: The Contact Center Quality Assurance Coordinator is responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that ser...
  • 10 Days Ago

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Director, Contact Center Operations
  • RadNet
  • Tulsa, OK FULL_TIME
  • Job Summary The Director of Contact Center Operations (DCCO), based in Tulsa, Oklahoma executes RadNet's mission by providing leadership, direction and oversight of the Tulsa Contact Center management...
  • 9 Days Ago

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CONTACT CENTER AGENT
  • AMERICAN HERITAGE BANK
  • Sapulpa, OK OTHER
  • Job Details Job Location: Sapulpa Main Bank - Sapulpa, OK Position Type: Full Time Salary Range: Undisclosed Travel Percentage: None CONTACT CENTER AGENT - BILINGUALJob Title: Contact Center Agent Dep...
  • 10 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 2290
  • Idabel, OK PART_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 1 Month Ago

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Omni Channel Contact Center Agent
  • Vyve Broadband
  • Shawnee, OK FULL_TIME
  • Get paid to talk, listen, and resolve issues!!Remote Contact Center Agent (salary range - $29,000.00-$35,000.00 annually, PLUS annual bonus of 5% of base pay) Amazing Benefits: Courtesy cable, interne...
  • 18 Days Ago

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Technical Support Technician
  • Connect Search, LLC
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Andover, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • Calabrio, Inc.
  • Minneapolis, MN
  • Calabrio, a leading customer experience intelligence company, is seeking a highly skilled and motivated Senior Financial...
  • 3/28/2024 12:00:00 AM

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Harrisonburg, VA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Business Development Analyst
  • Makse Group
  • Denver, CO
  • Job Overview: As a Business Development Analyst, you will play a vital role in our company's growth by generating a robu...
  • 3/28/2024 12:00:00 AM

Oklahoma is the 20th-largest state in the United States, covering an area of 69,899 square miles (181,040 km2), with 68,595 square miles (177,660 km2) of land and 1,304 square miles (3,380 km2) of water. It lies partly in the Great Plains near the geographical center of the 48 contiguous states. It is bounded on the east by Arkansas and Missouri, on the north by Kansas, on the northwest by Colorado, on the far west by New Mexico, and on the south and near-west by Texas. Much of its border with Texas lies along the Southern Oklahoma Aulacogen, a failed continental rift. The geologic figure defi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,048 to $56,905