Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
PAY RATE: $18.00 / HR
ABOUT THE ARC
The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to seek assistance for substance abuse and complete our rehabilitation program. We value the contributions our employees make toward the maintenance and effectiveness of the program. ARC seeks to add another valued employee to join our team!
ABOUT THE POSITION AND IDEAL CANDIDATE
We are seeking a candidate that will join our team as the Contact Center Operations Coordinator to assist our contact center located in Carson, CA., with internal campaigns using various software, coordinate projects, highly organized and who loves to work in a fast-paced environment; all while supporting the ARC program. If after reading the position details below, you find yourself interested and believe you are qualified and ready to join us, please submit your application and resume. This position is part-time at 29 hours per week and pays $18.00/hour.
ESSENTIAL JOB DUTIES:
QUALIFICATIONS:
PHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.
Clear All
0 Contact Center Quality Analyst jobs found in Norwalk, CA area