Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Construction Quality Assurance Representative
Employment Type: Full Time
Department: Project Management
Here at CGS, we are looking for a hardworking individual with ample experience performing oversight on large-scale construction projects.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success
- Act as a professional advisor and/or technical representative to the Contracting Officer managing the quality assurance process during the Construction Contractors’ performance of projects.
- Provide services and expertise to ensure the comprehensive project controls are integrated into the process to help manage time, cost, scope, quality, and safety issues.
- Participating in discussions and reviews of RFPs and designs before construction commences to ensure they are in alignment with best practices and applicable codes and unified facilities criteria.
- Providing on-site inspection and oversight of contractor performance, ensuring execution in the field adheres to project parameters and approved plans/specifications.
- Advises the government of any deviations/changes for approval or construction contract modification.
- Representing government equities/interests in the execution of construction projects.
- Performing technical quality assurance checks of construction work.
- Reviewing contractor invoices for accuracy and recommending approval/rejection to the government.
Qualifications
- High School Diploma
- 7 years of experience performing construction oversight duties of both renovation and new construction projects.
- Experience with ground-up construction and multi-trade renovations of single and multi-story facilities in the commercial and government sectors.
Ideally, you will also have:
- Excellent communication and time-management skills
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com
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0 Contact Center Quality Analyst jobs found in Norfolk, VA area