Contact Center Quality Analyst jobs in Norfolk, VA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Construction Quality Assurance Representative
  • Contact Government Services, LLC
  • Norfolk, VA FULL_TIME
  • Construction Quality Assurance Representative

    Employment Type: Full Time

    Department: Project Management


    Here at CGS, we are looking for a hardworking individual with ample experience performing oversight on large-scale construction projects.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.


    Skills and attributes for success

    - Act as a professional advisor and/or technical representative to the Contracting Officer managing the quality assurance process during the Construction Contractors’ performance of projects. 

    - Provide services and expertise to ensure the comprehensive project controls are integrated into the process to help manage time, cost, scope, quality, and safety issues.

    - Participating in discussions and reviews of RFPs and designs before construction commences to ensure they are in alignment with best practices and applicable codes and unified facilities criteria.

    - Providing on-site inspection and oversight of contractor performance, ensuring execution in the field adheres to project parameters and approved plans/specifications. 

    - Advises the government of any deviations/changes for approval or construction contract modification.

    - Representing government equities/interests in the execution of construction projects.

    - Performing technical quality assurance checks of construction work.

    - Reviewing contractor invoices for accuracy and recommending approval/rejection to the government.


    Qualifications

    - High School Diploma

    - 7 years of experience performing construction oversight duties of both renovation and new construction projects.

    - Experience with ground-up construction and multi-trade renovations of single and multi-story facilities in the commercial and government sectors.


    Ideally, you will also have:

    - Excellent communication and time-management skills


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

    \n


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  • 25 Days Ago

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Supervisor, Contact Center
  • Canon Info Technology Services
  • Chesapeake, VA OTHER
  • OverviewCanon ITS is searching for a Contact Center Supervisor to join our team of professionals. The right candidate will have exceptional customer service skills, strong leadership abilities, excell...
  • 20 Days Ago

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Export Contact Center Manager
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose To manage the daily activities of the Export Contact Center which handles all incoming phone and email communications from customers. The Manager also monitors performance and provides on...
  • 23 Days Ago

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Supervisor, Contact Center
  • Canon Virginia, Inc
  • Chesapeake, VA FULL_TIME
  • Supervisor, Contact Center Location US-VA-Chesapeake Company Canon Info Technology Services Requisition ID 28787 Category Customer Service/Support Position Type Full-Time Overview Supervise contact ce...
  • 7 Days Ago

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Export Contact Center Rep
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 9 Days Ago

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Export Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 1 Month Ago

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0 Contact Center Quality Analyst jobs found in Norfolk, VA area

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Life Cycle Systems Analyst
  • ManTech
  • Portsmouth, VA
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/28/2024 12:00:00 AM

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Financial Analyst
  • Life Cycle Engineering
  • Norfolk, VA
  • Financial Analyst Position Summary: Life Cycle Engineering is looking for a driven Financial Analyst to join our Norfolk...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Norfolk, VA
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Norfolk, Virginia. Job Descript...
  • 3/28/2024 12:00:00 AM

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Norfolk, VA
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Virginia Beach, Virginia. Job D...
  • 3/28/2024 12:00:00 AM

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Management Analyst I
  • TQI Solutions, Inc.
  • Norfolk, VA
  • Management Analyst I TQI Solutions seeks proactive, visionary thought leaders to drive impactful solutions for clients. ...
  • 3/28/2024 12:00:00 AM

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Sr. Tactical Systems Analyst
  • Centuria
  • Norfolk, VA
  • Job Title:Tactical Systems Analyst Senior Location: USFF Norfolk, Virginia at a Government facility/site Clearance: TS/S...
  • 3/27/2024 12:00:00 AM

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Mid-Level Ships Systems Analyst
  • ManTech
  • Portsmouth, VA
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/26/2024 12:00:00 AM

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Mid-Level Ships Systems Analyst
  • ManTech
  • Portsmouth, VA
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,802 to $57,951
Norfolk, Virginia area prices
were up 1.2% from a year ago