Contact Center Quality Analyst jobs in Norfolk, NE

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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QUALITY SPECIALIST
  • Siouxland Community Health Center
  • Sioux, IA FULL_TIME
  • Job Details

    Description

    Siouxland Community Health Center has an opening for:

    QUALITY SPECIALIST


    1 – Full Time


    Successful candidate must have solid experience & advanced knowledge of:

    • RN licensure or health related bachelor’s degree required.
    • Familiarity with, and ability to work with, community health center patient populations.
    • Ability to assist with determining and implementing health care improvement initiatives.
    • Strong oral and written presentation skills.
    • Advanced computer and data entry skills, especially word processing and spreadsheet programs.

    Successful candidate must be able to perform primary functions of position:

    • As directed by the Quality Director and Quality Manager, prepare reports, and manage clerical responsibilities involved in the evaluation, tracking, coordination, development, implementation and maintenance of organizational quality measures, bi-annual patient satisfaction surveys.
    • Assist Quality Manager in providing staff Quality education and awareness.
    • Coordinate, perform and maintain audits necessary for, but not limited to, UDS quality measures, payor quality incentive programs, and patient attribution.
    • These functions are not all inclusive.

    SCHC is an Equal Opportunity Employer committed to providing an environment of opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.

    SCHC participates in E-Verify.

    Pre-employment drug screen, background check, and review of required immunizations including COVID vaccination are required. Exemptions may be granted for religious or medical accommodations.


    Qualifications

    Behaviors

    Preferred

    Team Player: Works well as a member of a group

    Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

    Motivations

    Preferred

    Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

    Education

    Required

    Bachelors or better.

    Licenses & Certifications

    Preferred

    RN
  • 25 Days Ago

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Scheduling Analyst - Resource Management Center (Nights)
  • 100 The Nebraska Medical Center
  • Clarkson, NE FULL_TIME
  • Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: Third Shift (United States of A...
  • 5 Days Ago

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Registerd Nurse (RN) Quality Assurance (QA)
  • Ruthven Community Care Center
  • Ruthven, IA FULL_TIME
  • Job Summary: With oversight from the Director of Nursing (DON) the Quality Assurance (QA) Nurse assists the day-to-day nursing activities and assumes the accountability for quality services and nursin...
  • 21 Days Ago

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Quality/Infection Control Registered Nurse (Full-Time)
  • RIVERVIEW SURGICAL CENTER LLC
  • South Sioux, NE FULL_TIME
  • Job Details Job Location: Riverview Surgery Center - South Sioux City, NE Salary Range: Undisclosed Job Category: Nurse Description Serve as a content expert, performance improvement facilitator, educ...
  • 1 Month Ago

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Customer contact specialist
  • Nebraska Public Power District
  • Norfolk, NE FULL_TIME
  • Position Summary This position has primary responsibility for all NPPD customer inquiries and satisfaction of contacts made through the Centralized Customer Care Center by providing resolution to inqu...
  • 4 Days Ago

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Customer Contact Specialist I
  • Nebraska Public Power District
  • Norfolk, NE FULL_TIME
  • Location: Norfolk, NE, US, 68701-7223 Chadron, NE, US, 69337-0551 Columbus, NE, US, 68602-0499 Kearney, NE, US, 68848-2170 Plattsmouth, NE, US, 68048-2062 Scottsbluff, NE, US, 69363-2068 Nebraska Publ...
  • 8 Days Ago

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0 Contact Center Quality Analyst jobs found in Norfolk, NE area

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Norfolk, NE
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Norfolk, NE
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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FT Client Support Representative - Work From Home>
  • Luxury Presence
  • Norfolk, NE
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Healthcare benefits / Able to work 9a-6p PST - As...
  • 3/29/2024 12:00:00 AM

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FT Customer Experience Specialist - Work From Home>
  • RealSelf
  • Norfolk, NE
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / Retirement benefits / PTO - As ...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Heal.me
  • Norfolk, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Benefits - As a Customer Support Specialist you...
  • 3/29/2024 12:00:00 AM

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Travel Nurse RN - Long Term Care - $1,403 per week
  • Adventist Health
  • Albion, NE
  • Supplemental Health Care is seeking a travel nurse RN Long Term Care for a travel nursing job in Albion, Nebraska. Job D...
  • 3/28/2024 12:00:00 AM

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Bilingual Customer Service Specialist (English & Spanish)
  • Sherwin-Williams
  • Norfolk, NE
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 3/28/2024 12:00:00 AM

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Bilingual Customer Service Representative I, II, III
  • Midtown Health Center Inc
  • Norfolk, NE
  • Job Description Job Description Midtown Health Center, a Federally Qualified Health Center serving Northeast Nebraska wi...
  • 3/28/2024 12:00:00 AM

Norfolk (/ˈnɔːrfɔːrk/ or /ˈnɔːrfoʊk/) is a city in Madison County, Nebraska, United States, 113 miles northwest of Omaha and 83 miles west of Sioux City at the intersection of U.S. Routes 81 and 275. The population was 24,210 at the 2010 census, making it the ninth-largest city in Nebraska. It is the principal city of the Norfolk Micropolitan Statistical Area. Norfolk is located at 42°1′42″N 97°26′01″W / 42.02833°N 97.43361°W / 42.02833; -97.43361 (42.0283379, -97.4169964). According to the United States Census Bureau, the city has a total area of 10.78 square miles (27.92 km2), of which, 1...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$38,139 to $52,873
Norfolk, Nebraska area prices
were up 0.8% from a year ago