Contact Center Quality Analyst jobs in Newton, MA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
- Constant Contact
-
Waltham, MA
FULL_TIME
-
The Billing Analyst will be responsible for monitoring the bad debt process for all three Constant Contact brands. The right candidate will be well organized, assertive, and willing to engage our customers in tough conversations. Additionally, this position will support the Finance Billing department by processing incoming customer payments, responding to inquiries from the Billing Support team, and other ad hoc projects. This role is Waltham specific and will require two to three in office days per week.
What you'll do:
- Supervise accounts, across all brands, to identify unresolved debts.
- Research and implement effective collection techniques.
- Develop effective repayment plans.
- Follow-up with clients on overdue accounts.
- Respond to client account queries in a timely and professional manner.
- Process incoming customer payments via check (2-3 times a week)
- Process customer credits and refunds and communicate with customer support personnel
Who you are:
- A minimum of 2 years experience in a similar role.
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Highly-skilled in negotiation.
- Good administrative skills.
- 1 Month Ago
- Constant Contact
-
Boston, MA
FULL_TIME
- The Revenue Operations team is in search of an operational all-star to serve as an important bridge by connecting with our GTM teams across Sales, Success, Marketing, and Enablement teams. The Senior ...
- 1 Month Ago
- East Boston Neighborhood Health Center
-
Revere, MA
FULL_TIME
- Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
- 9 Days Ago
- Massachusetts General Hospital(MGH)
-
Somerville, MA
FULL_TIME
- Supervisor, Contact Center - (3284067) General Summary Are you interested in helping Mass General advance its mission to provide best-in-class patient-centered care? Do you enjoy a fast-paced environm...
- 14 Days Ago
- Northern Bank
-
Woburn, MA
FULL_TIME
- The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and service...
- 21 Days Ago
- Medical Eyeglass Center
-
Somerville, MA
FULL_TIME
- Medical Eyeglass Center is looking for a highly motivated, organized and collaborative team player to manage the contact lens business within our six Atrius Health specialty contact lens locations. Th...
- 1 Month Ago
- Current Active Filter
- Newton, MA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Analyst jobs found in Newton, MA area
- Quantum World Technologies Inc.
-
Quincy, MA
- Title - Genesys L3 Consultant Duration - Contract Location - Quincy , MA L3 should have overall 8+ years of experience i...
- 4/17/2024 12:00:00 AM
- Raas Infotek
-
Quincy, MA
- Hi I hope you are doing well. We have an urgent below position .If you are interested, please share your updated resume ...
- 4/17/2024 12:00:00 AM
- Markit Ltd
-
Andover, MA
- Sr Outsourcing Delivery Analyst in Andover - Brickstone Square **Sr Outsourcing Delivery Analyst** CTI Tax Solutions of ...
- 4/16/2024 12:00:00 AM
- Markit Ltd
-
Andover, MA
- Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
- 4/15/2024 12:00:00 AM
- Fidelity Investments
-
Merrimack, NH
- Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
- 4/15/2024 12:00:00 AM
- Fidelity Investments
-
Merrimack, NH
- Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
- 4/15/2024 12:00:00 AM
- Raas Infotek
-
Quincy, MA
- Hi I hope you are doing well. We have an urgent below position .If you are interested, please share your updated resume ...
- 4/14/2024 12:00:00 AM
- Quantum World Technologies Inc.
-
Quincy, MA
- Title - Genesys L3 Consultant Duration - Contract Location - Quincy , MA L3 should have overall 8+ years of experience i...
- 4/14/2024 12:00:00 AM
About Newton, Massachusetts
were up 2.5% from a year ago