Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The Billing Analyst will be responsible for monitoring the bad debt process for all three Constant Contact brands. The right candidate will be well organized, assertive, and willing to engage our customers in tough conversations. Additionally, this position will support the Finance Billing department by processing incoming customer payments, responding to inquiries from the Billing Support team, and other ad hoc projects. This role is Waltham specific and will require two to three in office days per week.
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0 Contact Center Quality Analyst jobs found in Newton, MA area