Contact Center Quality Analyst jobs in Newport News, VA

The primary purpose of this position is to respond to a high volume of telephone inquiries about company products and services, and ensure both current and potential members receive quality service by resolving questions, complaints, and requests via the telephone.

Responsibilities include:

• Identify member needs and provide information on membership eligibility, account information, loan products and other Credit Union services.
• Respond to member requests, problems and concerns via telephone communication.
• Educate members on Credit Union products and services that will benefit both parties by listening, anticipating member needs and recommending appropriate product solutions.
• Cultivate and retain member relationships by providing quality service with a professional positive attitude.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.