Contact Center Quality Analyst jobs in Newhall, CA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Principal Contact Center Engineer
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • Description

    The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health’s Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other voice technologies and communication services. This is a senior level role, specializing in network voice technology implementations as well as troubleshooting and fielding operational requests. In this role, you will: * lead the escalation support for PCCE, and will provide recommendations and initiate the necessary corrective action to ensure optimal contact center performance * maintain compatibility and functionality with Cisco and PBX mixed VoIP solutions * specifying the migration path toward Cisco PCCE architecture while maintaining both Cisco and PBX telephony systems * ensure that capacity planning and upgrade planning of PCCE and related applications are maintained * perform configuration, diagnostics and technical resolution on network issues, cover second to third tier support with a focus on Cisco PCCE and VOIP technologies * ensure integration and support of SAML, SaaS, And CCaaS applications and solutions This role will provide day-to-day support of the 24 x 7 contact center production environment. This is a flex-hybrid role which will require you to be onsite about 1-3 times a month or as needed by operational need. Please note that there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination. Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $105,200 - $250,600 annually. The budgeted salary that the University reasonably expects to pay for this position is about $105,200 - $150,000 annually.
  • 19 Days Ago

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Assistant Manager Contact Center
  • Shield California Health
  • Valencia, CA FULL_TIME
  • Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of...
  • 23 Days Ago

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Contact Center Representative II
  • City of Hope
  • Duarte, CA FULL_TIME
  • About City of Hope City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in ...
  • 1 Day Ago

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Contact Center Representative
  • Tri Source & Nearstaff Solutions
  • Valencia, CA FULL_TIME
  • Join our Team!Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with GREAT communication skills for various po...
  • 4 Days Ago

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Contact Center Supervisor
  • First City Credit Union
  • Altadena, CA FULL_TIME
  • The Contact Center Supervisor will assume, but not be limited to, the following responsibilities: Ensures staff is fully trained in all aspects of their positions and communicates any changes to proce...
  • 14 Days Ago

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Contact Center Representative
  • Screen Actors Guild‐American Federation of...
  • Los Angeles, CA FULL_TIME
  • Overview: Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the stronges...
  • 15 Days Ago

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0 Contact Center Quality Analyst jobs found in Newhall, CA area

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Digital Customer Experience Analyst
  • Rheem
  • Oxnard, CA
  • Job Description Digital Customer Experience Analyst - ( 21000965 ) **Description** The Digital CX Analyst will leverage ...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,928 per week
  • PRN Healthcare
  • Thousand Oaks, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Thousand Oaks, California. Job Descr...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - ED - Emergency Department - $2,058 per week
  • Adventist Health
  • Santa Monica, CA
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Santa Monica...
  • 3/28/2024 12:00:00 AM

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Travel Ultrasound Technologist - $3,445 per week
  • Stability Healthcare
  • Santa Monica, CA
  • LanceSoft is seeking a travel Ultrasound Technologist for a travel job in Santa Monica, California. Job Description & Re...
  • 3/28/2024 12:00:00 AM

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Travel Ultrasound Technologist - $3,455 per week
  • Stability Healthcare
  • Santa Monica, CA
  • LanceSoft is seeking a travel Ultrasound Technologist for a travel job in Santa Monica, California. Job Description & Re...
  • 3/28/2024 12:00:00 AM

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Principal QA Analyst
  • Zenith Insurance Company
  • Woodland Hills, CA
  • A Brief Overview Brings and champions test expertise into the Delivery Team, ensuring that application is tested in most...
  • 3/27/2024 12:00:00 AM

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Senior Financial Analyst (Ministry), Full Time, Day Shift, Finance
  • Adventist Health
  • Glendale, CA
  • Job Description Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been ba...
  • 3/26/2024 12:00:00 AM

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IT Desktop Analyst
  • Prosum
  • Beverly Hills, CA
  • FULL TIME EMPLOYMENT Location: Beverly Hills, CA Desktop Analyst needed for global law firm. This is a non-exempt positi...
  • 3/24/2024 12:00:00 AM

Newhall is the southernmost and oldest community of Santa Clarita, California. Prior to the 1987 consolidation of Canyon Country, Saugus, Newhall, and other neighboring communities into the city of Santa Clarita, it was an unincorporated area. It was the first permanent town in the Santa Clarita Valley....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$49,317 to $68,369
Newhall, California area prices
were up 3.2% from a year ago