Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Advance Products & Systems, LLC, a global leader in design and manufacturing of innovative cathodic protection, corrosion prevention and safety products has an available position for a Product Quality Analyst.
The candidate will be responsible for direct examination of product to ensure that quality standards and procedures are met and aligned with customer specifications. Will be required to adhere to the company’s quality assurance policies and identifying defects and product errors. The candidate will work in conjunction with all departments to assure the manufacturing of quality products.
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We offer competitive wages, as well as a comprehensive benefits package.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
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Work Location: In person
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