Contact Center Quality Analyst jobs in Mount Pleasant, SC

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Member Advisor - Contact Center
  • REV Federal Credit Union
  • Summerville, SC FULL_TIME
  • Position Purpose

    The Member Advisor provides service to our members by handling routine tasks, such as opening accounts, processing payments, issuing ATM cards, and handling withdrawals. In addition to the Member Advisor will respond to member requests and make recommendations about REV’s products and services, maintain, and balance cash supplies, and handle any necessary file maintenance. This role is accountable to complete all assigned compliance and information security training and comply with the credit union’s policies and procedures related to the Bank Secrecy Act and Office of Foreign Assets Control (OFAC).

    • Assisting members with account inquiries, requests, research, maintenance, disputes and monetary transactions
    • Performing service tasks by telephone, chat, and email
    • Navigating multiple software platforms to include Cisco, Adapt, Symitar, Synergy, Synapsys, and NCR Support


    Behaviors

    Required
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
    • Team Player: Works well as a member of a group
    • Enthusiastic: Shows intense and eager enjoyment and interest
    Preferred
    • Functional Expert: Considered a thought leader on a subject

    Motivations

    Required
    • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
    Preferred
    • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
    • Goal Completion: Inspired to perform well by the completion of tasks

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 5 Months Ago

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Contact Center Team Lead
  • Roper St. Francis Healthcare
  • Ladson, SC FULL_TIME
  • Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
  • 10 Days Ago

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Contact Center Agent 2pm-10:30pm (Monday and Tuesday off)
  • Panasonic Corporation of North America
  • Charleston, SC FULL_TIME
  • **Remote, must work in or around St. Louis, MO; San Antonio, TX; Detroit, MI; Charleston, SC; Charlotte, NC; Des Moines, IA; Kansas City, MO/KS*Roles & Responsibilities:Handle inbound calls from custo...
  • Just Posted

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PeopleSoft Quality Test Analyst
  • SOS International LLC
  • Charleston, SC FULL_TIME
  • Overview SOSi is currently seeking an experienced PeopleSoft Quality Test Analyst to join our team in Charleston, SC. The PeopleSoft Quality Test Analyst position provides functional and technical dir...
  • 20 Days Ago

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Director, Quality Improvement
  • Carolina Youth Development Center
  • Charleston, SC FULL_TIME
  • At Landmarks for Families (formerly CYDC), we are dedicated to our mission to cultivate thriving youth and families. We do that by working with a purpose, producing outcomes with intention, and being ...
  • Just Posted

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New Home Quality Reviewer
  • 2M Quality
  • Summerville, SC PART_TIME
  • This is a part time, 1099 position. Job duties include: Looking at newly built homes from a customer's perspective to identify defects in workmanship, quality, completeness, consistency, and professio...
  • 21 Days Ago

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0 Contact Center Quality Analyst jobs found in Mount Pleasant, SC area

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Payroll Customer Support Analyst (Hybrid)
  • IFAS
  • Charleston, SC
  • Job Description Job Description Payroll Customer Support Analyst (Hybrid) Essential Job Functions: The Bureau of the Com...
  • 3/29/2024 12:00:00 AM

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Managing Director, Utilities Customer Programs & Experience
  • Black & Veatch
  • Charleston, SC
  • **Managing Director, Utilities Customer Programs & Experience** Date: Mar 1, 2024 Location: US Company: Black & Veatch F...
  • 3/29/2024 12:00:00 AM

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Travel CT Technologist - $1,895 per week
  • Supplemental Health Care
  • Charleston, SC
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Charleston, South Carolina. Job Descrip...
  • 3/29/2024 12:00:00 AM

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Travel Physical Therapist - $1,524 per week
  • PRN Healthcare
  • Charleston, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Charleston, South Carolina. Job Desc...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Special Procedures - $1,864 per week
  • Adventist Health
  • Charleston, SC
  • Supplemental Health Care is seeking a travel nurse RN Special Procedures for a travel nursing job in Charleston, South C...
  • 3/28/2024 12:00:00 AM

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Project Controls Analyst
  • Black & Veatch
  • Charleston, SC
  • **Project Controls Analyst** Date: Mar 7, 2024 Location: Overland Park, KS, US US Ann Arbor, MI, US Burlington, MA, US H...
  • 3/26/2024 12:00:00 AM

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Business Intelligence Analyst
  • Black & Veatch
  • Charleston, SC
  • **Business Intelligence Analyst** Date: Mar 18, 2024 Location: US Company: Black & Veatch Family of Companies **Together...
  • 3/26/2024 12:00:00 AM

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Accounting Lead (Remote)
  • Ceterus
  • Charleston, SC
  • About Ceterus At Ceterus, our job is to help franchise small business owners optimize their financial performance and re...
  • 3/25/2024 12:00:00 AM

Mount Pleasant is a large suburban town in Charleston County, South Carolina, United States. It is the fourth largest municipality and largest town in South Carolina, and for several years was one of the state's fastest-growing areas, doubling in population between 1990 and 2000. The population was 67,843 at the 2010 census,. The estimated population in 2014 was 77,796. At the foot of the Arthur Ravenel Bridge is Patriots Point, a naval and maritime museum, home to the World War II aircraft carrier USS Yorktown, which is now a museum ship. The Ravenel Bridge, an eight-lane highway that was c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,159 to $58,445
Mount Pleasant, South Carolina area prices
were up 1.5% from a year ago