Contact Center Quality Analyst jobs in Meridian, MS

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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Epic Analyst
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • Tupelo
    ITS CLINICAL SYSTEMS OPERATIONS
    Full Time - Day

    Posting Description


    At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families.   We take pride in celebrating everything that makes you uniquely you – your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like.   #WhatConnectsYou

    Job Description


    * This position requires extensive knowledge of Epic Ambulatory applications and clinic operations. It is the highest level application specialist and overall administrator of the systems functionality.  * Create and maintain templates, order sets and provider favorites that are in the Epic System to include Epicare, My Chart, Healthy Planet, Care Everywhere, Epicare Link,, etc. * Understand the integration of Epic applications and their effects on business process and operations * Stays abreast of functionality improvements in new versions and testing during upgrades; on an ongoing basis, takes advantage of available resources to improve knowledge and understanding of the system. * Tests new releases and applies specialized knowledge and experience to the process to ensure that version upgrades function smoothly. * This position aids in planning for major new modules by assessing the configuration needs and defining processes and tasks, coordinating activities and assign projects to be done. * Trains and mentors new analysts * Provide system configuration and new project development, design implementation, workflow optimization, change management, and issue resolution related to the Clinic’s applications. * Attend/Leads meetings to discuss team and project related activities, issues, change, communications, and updates. * Achieves and maintains certification status in assigned application(s) and working knowledge of other related applications. * Complete project tasks within timeline as assigned by the Manager or application coordinators. * Champion the project, provide support in the ongoing implementations, optimizations, and upgrades. **Requirements:** * Bachelor’s degree preferred. Certification/license in a clinical discipline with a minimum of at least 2 years prior experience with both technical support and design of the electronic health record and other clinical systems is preferred. * Proven ability to organize and lead clinical system project initiatives. * Effective organizational and time management skills. * Must have good oral and written communication skills and the ability to think critically and creatively.

    Requirements:


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  • 18 Days Ago
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Affirmative Action Plan HR Analyst
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • TupeloHUMAN RESOURCESFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide ...
  • 1 Month Ago
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Data Analyst-Nursing Administration-Day Shift
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • TupeloNURSING LEADERSHIPFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provi...
  • 1 Month Ago
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Registered Nurse OR
  • Quality Clinicians
  • Meridian, MS FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1300 - $2300/week Multiple shift openings Job Description/Responsibiliti...
  • 7 Days Ago
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RN - CVOR
  • Quality Clinicians
  • Meridian, MS FULL_TIME
  • RN - CVOR We're looking for RNs for an immediate travel nurse opening. The right RN should have 2 years or more of recent experience. As a Travel Nurse, you should be prepared to perform the following...
  • 8 Days Ago
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RN CVOR Meridian, MS
  • Quality Clinicians
  • Meridian, MS FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $2049-$3049/week Multiple shift openings Job Description/Responsibilities...
  • 11 Days Ago
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0 Contact Center Quality Analyst jobs found in Meridian, MS area

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Customer Service Representative
  • Spade Recruiting
  • Meridian, MS
  • Position summary Altig Orlovic (AO) is a leading insurance and supplemental benefits provider. The company provides its ...
  • 4/24/2024 12:00:00 AM
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Customer Service Sales Specialist
  • InsuraTec Services Group
  • Meridian, MS
  • Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Walmart
  • Meridian, MS
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM
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Greeter
  • Walmart
  • Meridian, MS
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM
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Customer Service Associate
  • psg
  • Meridian, MS
  • Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provide...
  • 4/23/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Meridian, MS
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/23/2024 12:00:00 AM
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Retail Customer Service Specialist (Temp/PT/FT)
  • Dick's Sporting Goods
  • Meridian, MS
  • Ready to take your passion for sports to the next level? As a Retail Customer Service Specialist you will: Greet everyon...
  • 4/23/2024 12:00:00 AM
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PRN - Imaging Center - Patient Access Rep
  • Ochsner Health
  • Meridian, MS
  • We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
  • 4/21/2024 12:00:00 AM
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About Meridian, Mississippi

Meridian is the sixth largest city in the state of Mississippi, United States. It is the county seat of Lauderdale County and the principal city of the Meridian, Mississippi Micropolitan Statistical Area. Along major highways, the city is 93 mi (150 km) east of Jackson, Mississippi; 154 mi (248 km) southwest of Birmingham, Alabama; 202 mi (325 km) northeast of New Orleans, Louisiana; and 231 mi (372 km) southeast of Memphis, Tennessee. Established in 1860, at the junction of the Mobile and Ohio Railroad and Southern Railway of Mississippi, Meridian built an economy based on the railways and go...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$39,321 to $54,516
Meridian, Mississippi area prices
were up 1.2% from a year ago
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