Contact Center Quality Analyst jobs in Manhattan, KS

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact center associate
  • Azura Credit Union
  • Topeka, KS FULL_TIME
  • Contact Center Associates develop and strengthen member relationships through consistency, knowledge, and delivery of transactions, information, or education through various member communication channels.

    In support of the credit union’s mission and vision, Contact Center Associates explore needs and educate contacts on credit union products and services that will benefit them and expand their financial relationship with the credit union.

    Responsibilities :

    • Provides superior service by answering all inbound phone calls, emails and fax requests in a timely and professional manner.
    • Identifies potential product or service needs, provides education on our products and / or services, and either assists or refers as needed.
    • Receives and processes member’s financial transactions efficiently and accurately, prepares any documents and correspondence necessary to fulfill member needs and satisfaction.

    Qualifications :

    • One to three years of similar or related experience.
    • A high school diploma or equivalent.
    • Above average written and verbal communication skills
    • Strong attention to detail and strong organizational skills.
    • A significant level of trust and diplomacy is required in addition to normal courtesy and tact.
    • Ability to remain calm especially during escalations and times of high call volume.

    Azura Credit Union is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status.

    Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA.

    Last updated : 2024-02-23

  • 1 Month Ago

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Customer Contact Center Rep (Full-Time)
  • Central National Bank
  • Topeka, KS FULL_TIME
  • Position Description: Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representa...
  • 6 Days Ago

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Quality Assurance Analyst
  • Kansas Department of Revenue
  • Topeka, KS FULL_TIME
  • Kansas Department of Revenue - Quality Assurance AnalystFull-Time/Benefits Eligible - M-F 8:00 AM - 5:00 PM Hourly Pay: $20.13 Apply Here: http://jobs.ks.gov/ - (212281) Position Summary: This positio...
  • Just Posted

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IT Quality Assurance Analyst Lead
  • Kansas Department of Transportation
  • Topeka, KS FULL_TIME
  • To apply for this position, please visit www.jobs.ks.gov and reference Job ID #212292 or click Apply Now on this posting!Position Summary:This IT Quality Assurance Analyst Lead position is located in ...
  • 11 Days Ago

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Research Analyst, Water Quality Program
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Position Overview The Kansas Geological Survey (KGS) is seeking a research analyst. Core areas the analyst will be involved in include data analysis and database management for a statewide groundwater...
  • 1 Month Ago

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Repair Tech
  • Quality Structures
  • Richmond, KS FULL_TIME
  • The position is responsible for installing, repairing or replacing of materials on current and former buildings. Must enjoy working with others, have patience, a neat appearance, and the ability to co...
  • 10 Days Ago

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0 Contact Center Quality Analyst jobs found in Manhattan, KS area

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Service Tech
  • Little Apple Toyota Honda
  • Manhattan, KS
  • Little Apple Cars are seeking a Full-Time Technician! Little Apple Cars strive to provide the best customer service expe...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Good Dog
  • Manhattan, KS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $50K per year / Great benefits - As a Customer Support Spec...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Manhattan, KS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Care Representative
  • Rentokil
  • Manhattan, KS
  • Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! W...
  • 3/28/2024 12:00:00 AM

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • Manhattan, KS
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Manhattan, KS
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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FT Enrollment Services Rep - Work From Home>
  • Molina Healthcare Services
  • Manhattan, KS
  • [Call Center / Customer Service / Remote] - Anywhere in the U.S. / Up to $26.42 per hour / Competitive benefits - As an ...
  • 3/28/2024 12:00:00 AM

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Customer Service Sales Representative
  • Summit Employment Professionals
  • Manhattan, KS
  • Job Description Job Description Locally owned distributor and retail service company is seeking a Customer Service/Insid...
  • 3/28/2024 12:00:00 AM

Manhattan is a city in northeastern Kansas in the United States at the junction of the Kansas River and Big Blue River. It is the county seat of Riley County, although it extends into Pottawatomie County. As of the 2010 census, the city population was 52,281. The city was founded by settlers from the New England Emigrant Aid Company as a Free-State town in the 1850s, during the Bleeding Kansas era. Nicknamed "The Little Apple" as a play on New York City's "Big Apple", Manhattan is best known as the home of Kansas State University and has a distinct college town atmosphere. Fort Riley, a United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$40,616 to $56,307
Manhattan, Kansas area prices
were up 1.3% from a year ago