Contact Center Quality Analyst jobs in Mandan, ND

Job Summary:
We are seeking a highly skilled and detail-oriented Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the quality and reliability of our software products through rigorous testing and analysis. Your expertise in performance testing, software troubleshooting, and test automation will be crucial in identifying and resolving any issues or bugs that may arise. This is an excellent opportunity to contribute to the development of cutting-edge software solutions in a fast-paced and collaborative environment.

Responsibilities:
- Develop and execute test plans, test cases, and test scripts to ensure the quality of software products
- Conduct performance testing to identify bottlenecks and optimize system performance
- Collaborate with cross-functional teams to understand product requirements and provide input on design and functionality
- Perform software troubleshooting to identify and resolve issues or bugs
- Utilize test automation tools to streamline testing processes and improve efficiency
- Conduct API testing to ensure seamless integration between different software components
- Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospective meetings
- Document test results, track defects, and provide detailed reports to stakeholders

Experience:
- Proven experience as a Quality Assurance Analyst or similar role
- Strong knowledge of software testing methodologies, tools, and processes
- Proficiency in programming languages such as C or Java
- Experience with web services testing and understanding of RESTful APIs
- Familiarity with MVC frameworks and TestNG
- Knowledge of Agile development methodologies
- Excellent problem-solving skills with the ability to think analytically
- Strong attention to detail and ability to work independently as well as part of a team

We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, and professional development opportunities. If you are a dedicated professional looking for an exciting opportunity to contribute to the success of our software products, we encourage you to apply.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Compensation package:

• 1099 contract

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Ability to Relocate:

• Alamo, ND: Relocate before starting work (Required)

Work Location: In person