Contact Center Quality Analyst jobs in Maine

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • HW Staffing Solutions- Portland ME
  • Portland, ME FULL_TIME
  • Job Description

    Job Description

    If you consider yourself a strong communicator, having empathy along with strong problem-solving skills, we want to meet you!

    If the above sounds like a position you would like to learn more about and the following describes you, your experience, knowledge, and education, apply today!

    • Can you work efficiently and independently in a professional manner?
    • Do you have strong and demonstrated telephone etiquette and positive interpersonal skills?
    • Do you have strong analytical and problem-solving skills?
    • Do you consider yourself an active listener?
    • Do you have above average telephone and interpersonal skills?
    • Do you consider yourself to be detail oriented and organized?
    • Can you multitask among phone and face to face despite frequent interruptions?
    • Is your schedule flexible, to include working some evenings, weekends, and holidays?
    • Do you consider yourself a team player with the ability to work independently when required to do so?
    • Experience / Knowledge : Managing difficult conversations with both patients and internal customers in a positive and professional manner.
    • Experience / Knowledge : Collecting copays and outstanding balances over the phone, working with Patient Accounts to resolve all patient requests - including medical records requests as necessary.
    • Experience / Knowledge : Working with a variety of customers ranging from patients, internal customers : medical staff and other departments.

    Collaborating with peers.

    • Experience / Knowledge : Maintaining accurate information through documentation in all systems and databases, to include resolution and next steps.
    • Experience / Knowledge : Windows Based Computer skills : data entry and word processing ability.
    • Education / Experience : High School Diploma or equivalent. Administrative and / or customer service-oriented environment required.

    If you meet the above and would like to learn more about this exciting opportunity, and the great benefits it offers, apply today, and interview tomorrow! HW Staffing will be your partner in career navigation, supporting you from the moment you apply on through to hire, and thereafter!

    Company Description

    We are HW Staffing, and our mission is to Connect Great People with Great Companies. Collectively, we are revolutionizing how staffing services support the employee and client.

    HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence.

    Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing

    Company Description

    We are HW Staffing, and our mission is to Connect Great People with Great Companies. Collectively, we are revolutionizing how staffing services support the employee and client.

    HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence.

    Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing

    2 days ago
  • 23 Days Ago

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Contact Center Specialist
  • Johnny's Selected Seeds
  • Fairfield, ME FULL_TIME
  • Johnny's Selected Seeds was established in 1973 by our Founder, Rob Johnston, Jr. Today we are 100% employee-owned. Johnny's mission is Helping families, friends, and communities to feed one another b...
  • 12 Days Ago

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Quality Data Analyst I
  • Northern Light Health
  • Bangor, ME FULL_TIME
  • Northern Light Acadia Hospital Department: Quality Management Position is located: Acadia Work Type: Full Time Hours Per Week: 32 Work Schedule: 7:30 AM to 4:00 PM Summary: The Quality Data Analyst co...
  • 6 Days Ago

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Quality Audit Analyst
  • Health Care Service Corporation
  • Portland, ME FULL_TIME
  • At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning p...
  • 7 Days Ago

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Quality Control Loan Analyst
  • Katahdin Trust Company
  • Presque Isle, ME FULL_TIME
  • Have you been thinking about working for a company that offers advancement opportunities, is more fulfilling, understands work-life balance, and where you can make a difference? Whether you are lookin...
  • 15 Days Ago

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Quality Assurance Assistant
  • Crisis and Counseling Center, Inc.
  • Augusta, ME FULL_TIME
  • DescriptionWe are seeking a dedicated and detail-oriented Behavioral Health Quality Assurance Assistant to support our Quality Assurance team in maintaining and improving the quality of our behavioral...
  • 10 Days Ago

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Technical Support Technician
  • Connect Search, LLC
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Andover, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • Calabrio, Inc.
  • Minneapolis, MN
  • Calabrio, a leading customer experience intelligence company, is seeking a highly skilled and motivated Senior Financial...
  • 3/28/2024 12:00:00 AM

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 3/28/2024 12:00:00 AM

A
Sales Internship Program
  • ALKU
  • Harrisonburg, VA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Business Development Analyst
  • Makse Group
  • Denver, CO
  • Job Overview: As a Business Development Analyst, you will play a vital role in our company's growth by generating a robu...
  • 3/28/2024 12:00:00 AM

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,796 to $59,329