Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Description
Job Description
If you consider yourself a strong communicator, having empathy along with strong problem-solving skills, we want to meet you!
If the above sounds like a position you would like to learn more about and the following describes you, your experience, knowledge, and education, apply today!
Collaborating with peers.
If you meet the above and would like to learn more about this exciting opportunity, and the great benefits it offers, apply today, and interview tomorrow! HW Staffing will be your partner in career navigation, supporting you from the moment you apply on through to hire, and thereafter!
Company Description
We are HW Staffing, and our mission is to Connect Great People with Great Companies. Collectively, we are revolutionizing how staffing services support the employee and client.
HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence.
Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing
Company Description
We are HW Staffing, and our mission is to Connect Great People with Great Companies. Collectively, we are revolutionizing how staffing services support the employee and client.
HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence.
Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing