Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Role: GMP Test Technician
Location: Burlington NA
Type: W2 Contract
Job Description
Requirements
Thanks and Regards
Kirti Singh| Team Lead| Diverse Team LLC |
Contact: 832-742-0530
Email: kirti@diverseteam.com
Job Type: Contract
Pay: $18.00 - $21.00 per hour
Schedule:
Work setting:
Work Location: In person
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