Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Contact Center Agent
Onsite - Lehi, UT
Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts the quality of care at the forefront, all while revolutionizing the industry through alternative treatment options that impact those struggling with their mental health. As a Contact Center Agent, get ready to be the hero who connects individuals to life-saving treatments and brings hope to those who need it most.
But wait, there's more! Picture this: treatments delivered in spa-like clinic settings, creating a world-class experience that will blow your mind. Say goodbye to the traditional and hello to a new era of healthcare!
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
As a Contact Center Agent, your mission is to:
Benefits
Qualifications
Ready to embark on this exciting journey? Apply now at https://serenitymentalhealthcenters.com/careers or show off your skills by sending your resume to careers@serenityhealthcare.com. Get ready to change lives and be part of the healthcare revolution!
0 Contact Center Quality Analyst jobs found in Lehi, UT area