Contact Center Quality Analyst jobs in Lawrence, KS

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

C
Customer Contact Center Rep (Full-Time)
  • Central National Bank
  • Topeka, KS FULL_TIME
  • Position Description:

    Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representative to our team. No banking experience required!


    You read that right. Our team members have successfully transitioned from non-banking roles such as -
    Cashiering and other retail roles;
    Teaching;
    CNAs;
    Administrative and office workers;
    And more!
    They found success in this role and now its your turn! With an attention to detail, knack for problem solving, and friendly customer service attitude, you may have the skills needed. We provide you with the training and tools for the rest.

    Perks
    As a full-time team member, you get access to a variety of benefits which include:
    Paid leave including vacation, personal, sick
    Paid holidays
    Paid volunteer time
    A wide selection of insurance products including health, dental, vision, cancer, short-time disability, long term disability, etc.
    Access to our employee assistance program
    401K & Generous Match (subject to eligibility requirements)

    Schedule:
    Contact Center operates Mon-Fri 8 AM - 7 PM, Sat 8 AM - 4 PM, and Sun 11 AM - 3 PM. Schedule will vary with weekends scheduled on a rotating basis for a total of 40 hours weekly.

    Day to Day
    Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
    Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
    Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
    Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
    Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
    Daily balancing an electronic cash drawer throughout the day and at shift's end.
    Performing financial transactions in an efficient and precise manner.
    Meeting/supporting team and bank assigned goals.
    Utilizing the system software proficiently and accurately.
    Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
    Other activities as assigned by management

    Next Steps
    Central has the perfect start for you! Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.

    EOE M/F/D/V

  • 26 Days Ago
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K
Quality Assurance Analyst
  • Kansas Department of Revenue
  • Topeka, KS FULL_TIME
  • Kansas Department of Revenue - Quality Assurance AnalystFull-Time/Benefits Eligible - M-F 8:00 AM - 5:00 PM Hourly Pay: $20.13 Apply Here: http://jobs.ks.gov/ - (212281) Position Summary: This positio...
  • 20 Days Ago
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Q
Repair Tech
  • Quality Structures
  • Richmond, KS FULL_TIME
  • The position is responsible for installing, repairing or replacing of materials on current and former buildings. Must enjoy working with others, have patience, a neat appearance, and the ability to co...
  • 30 Days Ago
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Q
Pay Clerk
  • Quality Innovation, Inc.
  • Fort Riley, KS FULL_TIME
  • Pay Clerk Quality Innovation is responding to a proposal request. Quality Innovation, Inc. is seeking Pay Clerk at various Army Posts. The Pay Clerk is responsible for performing pay financial managem...
  • 10 Days Ago
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Q
Housekeeping
  • Quality Inn Topeka, KS
  • Topeka, KS PART_TIME
  • Quality Inn - 1240 SW Wanamaker Rd Topeka KS 66404 - Saturday & Sunday We are looking for a thorough housekeeper with excellent cleanliness standards to attend all areas of our facilities. The goal is...
  • 10 Days Ago
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Q
Post Frame Building Repair Technician
  • Quality Structures LLC
  • Richmond, KS FULL_TIME
  • QUALITY STRUCTURES (QSI) Job Description Job Title: Repair TechnicianLocation: Richmond, KansasFLSA Status: Non-ExemptReports To: Director of ProductionHours: Monday - Friday Job Summary This position...
  • Just Posted
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0 Contact Center Quality Analyst jobs found in Lawrence, KS area

I
Direct Service Provider/BCaBA
  • Integrated Behavioral Technologies, Inc.
  • Kansas City, KS
  • Direct Service Provider/BCaBA Integrated Behavioral Technologies - Kansas City, KS and surrounding areas Summary of Duti...
  • 4/18/2024 12:00:00 AM
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H
Travel Physical Therapist - $1,862 per week
  • Hiring Now!
  • Ottawa, KS
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Ottawa, Kansas. Job Description & Re...
  • 4/18/2024 12:00:00 AM
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P
Loan Support Analyst Senior - Insurance - Midland
  • PNC Financial Services Group, Inc.
  • Overland Park, KS
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 4/18/2024 12:00:00 AM
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1
Fulfillment Center IT Systems Engineer
  • 1A Auto
  • Olathe, KS
  • About 1A Auto 1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. Each team...
  • 4/17/2024 12:00:00 AM
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I
Programmer Analyst III
  • Integrity Marketing
  • Olathe, KS
  • Integrity is one of the nations leading independent distributors of life, health and wealth insurance products. With a s...
  • 4/17/2024 12:00:00 AM
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T
M&A Senior Analyst - Americas
  • Tvh Parts Co.
  • Olathe, KS
  • M&A Senior Analyst - Americas Region Full-time | Finance & Strategy | Location Olathe, KS Join our expanding global team...
  • 4/16/2024 12:00:00 AM
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B
Analyst - Cash Customer Service
  • BNP Paribas Bank NV
  • Overland Park, KS
  • We are looking for **Analyst - Cash Customer Service** **Level of experience** **Location** **Job Summary/Mission** Acti...
  • 4/16/2024 12:00:00 AM
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M
Customer Experience Analyst - Remote Position
  • Maglcc
  • Olathe, KS
  • Job Description ! We are currently looking for our Customer Experience Analyst. Working remotely and using web-based tec...
  • 4/15/2024 12:00:00 AM
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About Lawrence, Kansas

Lawrence is the county seat of Douglas County and sixth-largest city in Kansas. It is located in the northeastern sector of the state, astride Interstate 70, between the Kansas and Wakarusa Rivers. As of the 2010 census, the city's population was 87,643. Lawrence is a college town and the home to both the University of Kansas and Haskell Indian Nations University. Lawrence was founded by the New England Emigrant Aid Company, and was named for Amos Adams Lawrence, a Republican abolitionist originally from Massachusetts, who offered financial aid and support for the settlement. Lawrence was cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,990 to $58,216
Lawrence, Kansas area prices
were up 1.3% from a year ago
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