Contact Center Quality Analyst jobs in Kansas City, KS

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative II
  • Children's Mercy KC
  • Overland Park, KS OTHER
  • Thanks for your interest in Children's Mercy!

    Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

    Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

    Overview

    Provides world class customer service to those calling Children's Mercy Kansas City and the Nurse Advice Line number. Monitors major medical alarms, handles emergency response activations (Code Calls/Trauma pages). Aides in the revision of hospital directories to assure that staff phone and pager numbers, on-call directories, intranet directories, community physician and departmental directories are correct and up-to-date. Pages appropriate providers and clinics when necessary. Obtains patient demographic and contact information for parents requesting to speak with a nurse. Inputs information into nurse advice line triage system accurately and efficiently.

    At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

    Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

    Responsibilities

    • Answers and processes all incoming calls to the Nurse Advice Line. Handles patient, clinic, provider staff information calls. Communication is according to call quality standards, is patient/parent friendly, and incorporates Service Excellence and shared values
    • Processes admin work between calls.
    • Pages personnel by pager or overhead paging system. Maintains spare pagers for hospital personnel;exchanges and programs pagers as needed.
    • Responds to emergency situations. Monitors alarms and notifies appropriate personnel. Acts as communication hub in emergent situations.

    Qualifications

    • HS diploma or equivalent and 3-5 years experience years prior work experience in the same job may be accepted in lieu of an Associate's degree or
    • Associate's Degree and No Experience necessary / On-the-Job Training

    Starting Pay

    Our pay ranges are market competitive. The pay range for this job begins at $17.88/hr, but your offer will be determined based on your education and experience.

    Remote Work/Work from Home

    This position is not eligible work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

    EEO Employer/Disabled/Vet

    Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

    Our commitment to Diversity & Inclusion

    CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

    If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

  • 15 Days Ago

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NLS Contact Center Agent
  • UPPER LAKE PROCESSING SERVICES INC
  • Lenexa, KS OTHER
  • Job Details Job Location: Kansas Campus - Lenexa, KS Position Type: Full Time Salary Range: Undisclosed Job Category: Customer Service DescriptionUpper Lake Processing Services (ULPS) is a call center...
  • 1 Month Ago

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Customer Service Contact Center Agent KS
  • Upper Lake Processing Services Inc
  • Lenexa, KS FULL_TIME
  • Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern Calif...
  • 20 Days Ago

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Quality Analyst
  • Advantage Tech, Inc.
  • Kansas, KS FULL_TIME
  • Job DetailsAdvantage Tech is looking for a Quality Analyst for our Kansas City, MO client. Advantage Tech is looking for a Business Analyst for our Kansas City, MO client. This is a hybrid role being ...
  • 10 Days Ago

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Finance Budget Analyst
  • LE043 Quality Technology Services, LLC
  • Overland Park, KS OTHER
  • Learn what makes QTS a unique place to grow your career! SUMMARY The Finance Budget Analyst partners with Cost Center Owners across the company to review and provide accurate, consistent, and timely e...
  • 1 Day Ago

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CSR2 Contact Center Representatives - Kansas City Metro Area
  • Centrinex
  • Lenexa, KS FULL_TIME
  • NOW HIRING CUSTOMER SERVICE AGENTS – LEVEL II Work for a company that has been one of the leading contact center providers in the Johnson County and surrounding areas! At Centrinex we value our employ...
  • 1 Month Ago

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0 Contact Center Quality Analyst jobs found in Kansas City, KS area

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Epic Interface Analyst (HIM Coding/3M CAC Application Analyst) - 100% Remote
  • Amerit Consulting
  • Kansas City, MO
  • Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest...
  • 3/28/2024 12:00:00 AM

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EPIC HIM Application Analyst (100% REMOTE/NO C2C)
  • Amerit Consulting
  • Kansas City, MO
  • Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health de...
  • 3/28/2024 12:00:00 AM

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Manager, Strategy & Analytics - Remote within 100 Miles of an Office Location
  • CarMax
  • Kansas City, MO
  • CarMax, the way your career should be! Manager, Retail Strategy & Analytics: About The Team The Retail Strategy team is ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Rehabilitation - $1,567 per week
  • Adventist Health
  • Kansas City, MO
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Kansas City, Missouri. ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,567 per week
  • Adventist Health
  • Kansas City, MO
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Kansas City, Missouri. Job De...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Psychiatric - $1,567 per week
  • Adventist Health
  • Kansas City, MO
  • Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Kansas City, Missouri. Job...
  • 3/28/2024 12:00:00 AM

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Customer Experience Analyst - Remote Position
  • Maglcc
  • Olathe, KS
  • Job Description ! We are currently looking for our Customer Experience Analyst. Working remotely and using web-based tec...
  • 3/26/2024 12:00:00 AM

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Field Service Administrative Assistant
  • HDR
  • Kansas City, MO
  • About Us At HDR, we specialize in engineering, architecture, environmental, and construction services. While we are most...
  • 3/25/2024 12:00:00 AM

Kansas City is the third-largest city in the State of Kansas, the county seat of Wyandotte County, and the third-largest city of the Kansas City metropolitan area. Kansas City, Kansas is abbreviated as "KCK" to differentiate it from Kansas City, Missouri, after which it is named. It is part of a consolidated city-county government known as the "Unified Government". Wyandotte County also includes the independent cities of Bonner Springs and Edwardsville. As of the 2010 census, the city had a population of 145,786 residents. It is situated at Kaw Point, which is the junction of the Missouri an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$43,529 to $60,345
Kansas City, Kansas area prices
were up 1.7% from a year ago