Contact Center Quality Analyst jobs in Jackson, MS
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center Representative
- Jackson Hewitt - 1689
-
Brandon, MS
FULL_TIME
-
At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.What you’ll do here:The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you’ll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Quality Outcomes Analyst - RN
- St Dominic-Jackson Memorial Hospital
-
Jackson, MS
OTHER
- Data Review/Analysis: This will have been satisfactorily performed when Reports from AS400 are run in order to identify patient population for data extraction.Required data related to the identified c...
- 9 Days Ago
Quality Outcomes Analyst 2 - RN
- St Dominic-Jackson Memorial Hospital
-
Jackson, MS
OTHER
- Coordinates Core measure abstraction, including collection, analysis, and reporting of data and improvement of clinical quality indicators. Reports to the Manager of Quality and Performance Improvemen...
- 1 Month Ago
EHR Trainer & Quality Validation Specialist- LPN
- South Central Regional Medical Center
-
Laurel, MS
FULL_TIME
- Full Time, Days Ambulatory EHR Trainer & Data Validation Specialist The Ambulatory EHR Trainer & Data Validation Specialist will support the Population Health & Ambulatory Quality Department through t...
- 2 Months Ago
Front Desk Clerk
- Quality Inn and Suites
-
Clinton, MS
FULL_TIME
- Job Overview:We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer ...
- 2 Days Ago
Housekeeper
- Quality Inn and Suites
-
Clinton, MS
FULL_TIME
- Job Summary:We are seeking a reliable and detail-oriented Housekeeper to join our team. As a Housekeeper, you will be responsible for maintaining cleanliness and orderliness in various settings, such ...
- 2 Days Ago
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0 Contact Center Quality Analyst jobs found in Jackson, MS area
Content Acquisition Analyst
- Cengage Group
-
Jackson, MS
- We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students aro...
- 4/19/2024 12:00:00 AM
Facilitator, Mid-Level, Federal Contracting
- IMSolutions, LLC
-
Jackson, MS
- Facilitator, Mid-Level, Federal Contracting Remote Full Time #1213 - Client Services Mid Level Share (https://imsolution...
- 4/19/2024 12:00:00 AM
End User Computer Specialist Associate - DIS
- University of Mississippi Medical Center
-
Jackson, MS
- Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
- 4/19/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,553 per week
- Hiring Now!
-
Flowood, MS
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Flowood, Mississippi. Job Des...
- 4/18/2024 12:00:00 AM
Legal Process Engineer - Any Office Location
- Baker Donelson
-
Jackson, MS
- Baker, Donelson, Bearman, Caldwell, & Berkowitz PC has an immediate opening for a Legal Process Engineer at any office l...
- 4/15/2024 12:00:00 AM
Travel Nurse RN - CVICU - $1,553 per week
- Hiring Now!
-
Brandon, MS
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Brandon, Mississippi. Job Descri...
- 4/15/2024 12:00:00 AM
About Jackson, Mississippi
Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$39,543 to $54,824
Jackson, Mississippi area prices
were up 1.2% from a year ago
were up 1.2% from a year ago