Contact Center Quality Analyst jobs in Grand Forks, ND
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center Specialist
- Altru Health System
-
Grand Forks, ND
FULL_TIME
- Location: Altru Patient Services 3065 Demers Ave Grand Forks, ND 58201 Summary: The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc. Essential Job Functions: Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data. Demonstrates understanding of hospital related services and medical tests. Proactively calls patients to schedule using the appropriate schedulable orders work queue. Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. . Performs other duties as assigned or needed to meet the needs of the department/organization. Education: • Preferred: Associates - Healthcare Work Experience: • Preferred: A minimum of 1 year Related Experience Physical Demands : • Sit: Continuously (67-100%) • Stand: Occasionally (5-33%) • Walk: Occasionally (5-33%) • Stoop/Bend: Occasionally (5-33%) • Reach: Frequently (34-66%) • Crawl: Not Applicable • Squat/Crouch/Kneel: Occasionally (5-33%) • Twist: Occasionally (5-33%) • Handle/Finger/Feel: Continuously (67-100%) • See: Continuously (67-100%) • Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Sedentary (<10 pounds) • Carry: Sedentary (<10 pounds) • Push/Pull: Sedentary (<10 pounds) • Slide/Transfer: Not Applicable Working Conditions: • Indoor: Continuously (67-100%) • Outdoor: Not Applicable • Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent Driver Reference ID: R3831 Join our team. We care for one another. Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row. Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years. At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined. Reasonable Accommodations Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Equal Opportunity Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
- Just Posted
RN Med Surg Grand Forks, ND
- Quality Clinicians
-
Grand Forks, ND
FULL_TIME
- We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1709-$2709/week Multiple shift openings Job Description/Responsibilities...
- 11 Days Ago
Local Contact Person for Pharmacovigilance with Swedish and English language
- NOR IQVIA RDS Norway
-
Oslo, MN
FULL_TIME
- As the Local Contact for Pharmacovigilance with Swedish and English language, you will act as local contact for Pharmacovigilance for customers requiring the services for their product(s). This role c...
- 1 Month Ago
RN Labor and Delivery Devils Lake, ND
- Quality Clinicians Staffing
-
Devils Lake, ND
FULL_TIME
- Please only apply if you have RN experience. We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package Weekly Pay Range: $1393.34-$2393.34/week Multip...
- 1 Month Ago
RN ED - Emergency Department Devils Lake, ND
- Quality Clinicians Staffing
-
Devils Lake, ND
FULL_TIME
- Please only apply if you have RN experience. We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package Weekly Pay Range: $1296-$2296/week Multiple shi...
- 24 Days Ago
Wallwork Truck Center Service Advisor
- Wallwork Truck Center
-
Grand Forks, ND
FULL_TIME
- Looking for an energetic people person to help grow Wallwork Truck Center in Grand Forks in a Service Advisor position! Monday - Friday / 8am-5pm. Pay: $60,000-$80,000/year JOB SUMMARY The role of the...
- 18 Days Ago
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0 Contact Center Quality Analyst jobs found in Grand Forks, ND area
Travel Nurse RN - CVICU - $2,098 per week
- Hiring Now!
-
Grand Forks, ND
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Grand Forks, North Dakota. Job D...
- 4/23/2024 12:00:00 AM
Travel Nurse RN - CVICU - $2,206 per week
- Hiring Now!
-
Grand Forks, ND
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Grand Forks, North Dakota. Job D...
- 4/22/2024 12:00:00 AM
Travel Physical Therapist - $2,022 per week
- Hiring Now!
-
Grand Forks, ND
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Grand Forks, North Dakota. Job Descr...
- 4/22/2024 12:00:00 AM
Travel Radiology Technologist - $2,862 per week
- TRS Healthcare
-
Grand Forks, ND
- Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Grand Forks, North Dakota. Job D...
- 4/21/2024 12:00:00 AM
Travel Registered Respiratory Therapist - $2,206 per week
- TRS Healthcare
-
Grand Forks, ND
- Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Grand Forks, North Dak...
- 4/21/2024 12:00:00 AM
About Grand Forks, North Dakota
Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,812 to $57,969
Grand Forks, North Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago