Contact Center Quality Analyst jobs in Glendale, CA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Principal Contact Center Engineer
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • Description

    The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health’s Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other voice technologies and communication services. This is a senior level role, specializing in network voice technology implementations as well as troubleshooting and fielding operational requests. In this role, you will: * lead the escalation support for PCCE, and will provide recommendations and initiate the necessary corrective action to ensure optimal contact center performance * maintain compatibility and functionality with Cisco and PBX mixed VoIP solutions * specifying the migration path toward Cisco PCCE architecture while maintaining both Cisco and PBX telephony systems * ensure that capacity planning and upgrade planning of PCCE and related applications are maintained * perform configuration, diagnostics and technical resolution on network issues, cover second to third tier support with a focus on Cisco PCCE and VOIP technologies * ensure integration and support of SAML, SaaS, And CCaaS applications and solutions This role will provide day-to-day support of the 24 x 7 contact center production environment. This is a flex-hybrid role which will require you to be onsite about 1-3 times a month or as needed by operational need. Please note that there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination. Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $105,200 - $250,600 annually. The budgeted salary that the University reasonably expects to pay for this position is about $105,200 - $150,000 annually.
  • 18 Days Ago

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Assistant Manager Contact Center
  • Shield California Health
  • Valencia, CA FULL_TIME
  • Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of...
  • 23 Days Ago

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Contact Center Representative II
  • City of Hope
  • Duarte, CA FULL_TIME
  • About City of Hope City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in ...
  • Just Posted

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Contact Center Representative
  • Tri Source & Nearstaff Solutions
  • Valencia, CA FULL_TIME
  • Join our Team!Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with GREAT communication skills for various po...
  • 3 Days Ago

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Contact Center Supervisor
  • First City Credit Union
  • Altadena, CA FULL_TIME
  • The Contact Center Supervisor will assume, but not be limited to, the following responsibilities: Ensures staff is fully trained in all aspects of their positions and communicates any changes to proce...
  • 13 Days Ago

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Contact Center Representative
  • Screen Actors Guild‐American Federation of...
  • Los Angeles, CA FULL_TIME
  • Overview: Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the stronges...
  • 14 Days Ago

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0 Contact Center Quality Analyst jobs found in Glendale, CA area

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Financial Analyst III / TSRI Post Award/Research Finance / Full Time
  • Children's Hospital Los Angeles
  • Los Angeles, CA
  • NATIONAL LEADERS IN PEDIATRIC CARE Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los An...
  • 3/28/2024 12:00:00 AM

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Customer Service Analyst II, CIS
  • The Judge Group
  • Diamond Bar, CA
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/27/2024 12:00:00 AM

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Customer Service Analyst
  • Sparibis
  • Pomona, CA
  • Title:Customer Service AnalystLocation:Pomona, CA**Location:** Must be onsite in Pomona, CA (Remote during COVID) **Year...
  • 3/27/2024 12:00:00 AM

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Customer Service Analyst
  • Yogananda
  • Glendale, CA
  • **Position Summary** Answer Membership Services calls and emails from members and contacts throughout the world. Review ...
  • 3/27/2024 12:00:00 AM

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Senior Financial Analyst (Ministry), Full Time, Day Shift, Finance
  • Adventist Health
  • Glendale, CA
  • Job Description Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been ba...
  • 3/26/2024 12:00:00 AM

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Associate
  • Cushman & Wakefield
  • Los Angeles, CA
  • Job Title Associate Job Description Summary The Associate role will work directly with a fee-earner, fee-earner team, or...
  • 3/26/2024 12:00:00 AM

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Foundation Information Systems Analyst / Foundation Operations
  • Children's Hospital Los Angeles
  • Los Angeles, CA
  • NATIONAL LEADERS IN PEDIATRIC CARE Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los An...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist
  • Reveleer
  • Glendale, CA
  • Customer Support Specialist Position Onsite - Glendale, CA Reveleer is a healthcare data and analytics company that uses...
  • 3/24/2024 12:00:00 AM

Glendale /ˈɡlɛndeɪl/ is a city in Los Angeles County, California, United States. Its estimated 2014 population was 200,167, making it the third-largest city in Los Angeles County and the 23rd-largest city in California. It is located about 8 mi (13 km) north of downtown Los Angeles. Glendale lies in the southeastern end of the San Fernando Valley, bisected by the Verdugo Mountains, and is a suburb in the Los Angeles metropolitan area. The city is bordered to the northwest by the Sun Valley and Tujunga neighborhoods of Los Angeles; to the northeast by La Cañada Flintridge and the unincorporated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$49,842 to $69,096
Glendale, California area prices
were up 3.2% from a year ago