Contact Center Quality Analyst jobs in Georgia

Only candidates who live in Georgia that leave a complete telephone audition (instructions below) will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored/not reviewed. If you live outside of Georgia, you will not be considered.

Please read the below requirements carefully. Do you check these boxes?

• Do you live in Georgia?
• Looking for a remote position to fulfill shifts from the comforts of your home OR would you prefer working in our main office in a clean family oriented team environment?
• Love people? Enjoy variety? Communication Connoisseur?
• Interested in Learning About Many Different Types of Industries?
• Do you Enjoy Representing Professionals?
• Looking for a Workplace with a Family Feel & Vibe?
• Like Ugly Christmas Sweater Parties and more throughout the year (virtual and in house parties)?

You do? Great, we’d love to chat! A Superior is looking for human capital to join our fun-loving work family. Please read on to learn more.

Office Location: 311 N Main Street, Madison, GA 30650.

What is the compensation?

• Our starting pay is $14.00 an hour during the week and $15.50 an hour during the weekend.
• Is that where it ends? Of course not, additional opportunities to increase your responsibility and pay exist for those who are willing and able to learn more.
• Have you ever been sick, injured or just need some time off? Want to get paid for that time or help with those expenses? We’re here to help. We offer medical and leave time benefits.
• Full time members are eligible for both medical and leave time benefits after 30 days of employment.
• We pay 70% of your monthly medical premiums.
• 3% company match IRA retirement plan.
• 100% life insurance policy paid.
• Paid breaks for all full time shifts.

Interested in working remotely?

Opportunities to work remotely from your Georgia home exist for qualified candidates. Requirements to work from home include high speed internet, the ability to connect the computer equipment directly into the router (wi-fi is not an option), an enclosed private space where only you can be seen and heard, and no background noise. It is that simple.

Equipment Requirements

Don’t have computer equipment, no problem. ASuperior will ship you all of the equipment needs. Simply plug up and sign on. If you have some equipment of your own you would like to use, that is fine too. We’ll talk in more detail during the interview.

What are the available shifts?

We are currently seeking candidates whose availability ranges from 7:00 am to 11:00 pm Monday through Sunday. Shifts are 8 hours within that range with a 30 minute paid break. Candidates can also opt inor 10-12 hour shifts.

We are seeking those who are available to work both days every other weekend. Weekend shifts vary in time from 7:00 am to 11:00 pm.

We are looking for both full time and part time candidates. Part time candidates should expect to work 3-4 days per week with shifts ranging from 4-8 hours/ day in the timeframes listed above.

• Want to work every weekend (one day or both)? We can accommodate that too. As noted above, we increase our hourly pay for any hours worked during the weekend.

Who we are and what we do:

• A Superior provides answering services, call center and contact center services. In its simplest form, we take inbound calls, record and relay messages on behalf of hundreds of accounts in varying industries all across the country. We are their virtual receptionist in many cases.
• We are a family owned business since 1976. We keep our work environment clean, up to date with functioning equipment, fun and engaging.
• We APPRECIATE our team members and put our staff first when making decisions. Just ask any of our current or past team members about the culture of this company and how we take care of our staff.
• We are problem solvers and organizers, so that doctors, attorneys, service industry professionals and others alike can focus on crushing their goals.
• We navigate appointment scheduling, answer questions, and serve as the front line – making the first and some times the last impression.
• Our team enjoys the unique variety of inbound communications.
• We are a family owned inbound contact center who has been in business since 1976, over 40 years!
• Our team serves as brand ambassadors for a diverse mix of companies around the US.
• We provide the best hospitality and set the tone for customer’s experience with a company.
• We listen to clients to understand the reason for their communication, address any and all questions or complaints, and provide accurate and efficient responses.

How do I apply?

If you are interested in pursuing a position with ASuperior Contact Center, you can complete a Telephone Audition by calling 770-785-2524 and enter code 7. Instructions will be given when you call. The audition is open 24/7/365 and is on a voicemail line. A recording of that voicemail is then sent to our Hiring Manager for review. Don't be nervous, it's just you and our voicemail. Feel free to call in, listen to the instructions, prepare your responses and call back when you’re ready.

• Be prepared, we’re going to ask you difficult questions like your name, phone number, e-mail, how you heard about us and your availability. If spelling any of those isn’t black and white, go ahead and spell them out so we’ll be able to get in touch with you. Just call the number, listen to the automated pre-recorded prompts and leave us a voicemail audition.
• Is it really that easy? Yes, it is actually as easy as that. We are looking for candidates we can clearly understand, have a smile in their voice, fit the availability we need listed above and leave a complete audition with of the information listed above.
• Can I call now? Yes, A Superior's audition line, like us is available 24-7-365. What are you waiting on?
• This is exactly what A Superior is looking for. Candidates with great communication skills on the phone who have a positive service tone on every call. Punctual and reliable traits are as cliché as they come but critical to our business as every minute counts. Lastly, we are looking for team members who fit into the family and team environment who are constantly pushing themselves to become better so we can ultimately become stronger as a team. If this is you, please call today. We WANT to hear from you!
• Only candidates who leave a complete telephone audition will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored.

When can I start?

• If we are pleased with your audition, we will e-mail you our application and pre-employment assessment testing. In many cases you will hear back from us the same day, and if not, expect to hear from us within 1-3 business days.
• As soon as you complete your application and assessment, we’ll coordinate either an on site or virtual interview in hopes to meet you within 1-3 business days.
• From there, our hopes are to start you within 5-7 days of being interviewed and offered the position. This allows time for your background check and drug screen results to be completed along with coordinating your equipment needs if you will be working remotely.

Want to learn more about who we are and what we do before applying?

• Visit our company website at www.asuperiorcontactcenter.com.

Job Types: Full-time, Part-time

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Remote