Contact Center Quality Analyst jobs in Escondido, CA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 28 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 1 Month Ago
Clinical Quality Management Data Analyst
- San Diego LGBT Community Center
-
San Diego, CA
FULL_TIME
- WELCOME TO YOUR CENTER! Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Cen...
- 24 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 9 Days Ago
Image Quality Analyst
- Apple
-
San Diego, CA
FULL_TIME
- SummaryPosted: Jul 19, 2023Role Number:200490145Do you love taking on big challenges that require exceptionally creative solutions? Do you deeply understand how an incredible camera experience should ...
- 20 Days Ago
Software Quality Assurance Analyst
- Kalloc Studios
-
Carlsbad, CA
FULL_TIME
- Position: Software Quality Assurance Analyst Location: Carlsbad, CA About the role: A software Quality Assurance Analyst is responsible for ensuring the high quality of the software Fuzor. You will wo...
- 1 Day Ago
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0 Contact Center Quality Analyst jobs found in Escondido, CA area
Travel Speech Language Pathologist - $2,053 per week
- Hiring Now!
-
Escondido, CA
- Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Escondido, California. Job ...
- 4/25/2024 12:00:00 AM
Travel Physical Therapist - $1,949 per week
- PRN Healthcare
-
Escondido, CA
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Escondido, California. Job Descripti...
- 4/25/2024 12:00:00 AM
Direct Support Professional - Registered Behavior Technician (DSP-RBT)
- YAI
-
Ramona, CA
- If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions...
- 4/25/2024 12:00:00 AM
Healthcare Compliance Analyst- Remote
- AmICompliant
-
Oceanside, CA
- Intern Job Description: Healthcare Industry Outreach and Compliance Research Position Overview: We are a start-up seekin...
- 4/25/2024 12:00:00 AM
Group Reservations Coordinator
- The Inn at Rancho Santa Fe
-
Rancho Santa Fe, CA
- Job Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and ...
- 4/23/2024 12:00:00 AM
Behavioral Therapist
- BEHAVIORAL AUTISM THERAPIES, LLC
-
San Marcos, CA
- Job description Behavioral Autherapies, LLC (B.A.T.ism T) provides support to families of individuals with Autism and sp...
- 4/23/2024 12:00:00 AM
Software Engineer
- Affinity Development Group
-
San Diego, CA
- Job Type Full-time Description SUMMARY: Designs and develops systems-level software and provides systems support by perf...
- 4/22/2024 12:00:00 AM
Customer Service Data Analyst
- San Diego Transit Corporation
-
San Diego, CA
- Advertised Title: Customer Service Data Analyst Internal Title: Support Services Analyst Under the direction of the Dire...
- 4/21/2024 12:00:00 AM
About Escondido, California
According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water.
The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$47,505 to $65,863
Escondido, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago