Contact Center Quality Analyst jobs in Delaware

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

A
Contact center
  • AAA Club Alliance
  • Wilmington, DE FULL_TIME
  • AAA Club Alliance is seeking (FT) Travel Advisors to join our dynamic Travel Contact Center team! Start the New Year with a New Job and take your career to the next level with AAA! This position will support Member / non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.

    This is a work from home position; however, c andidates MUST live within one of the following states to be considered

    • Connecticut
    • Delaware
    • Indiana
    • Kansas
    • Kentucky
    • Maryland
    • New Jersey
    • Ohio
    • Oklahoma
    • Pennsylvania
    • South Dakota
    • Virginia
    • Washington, DC
    • West Virginia

    What AAA can offer you :

    • A competitive starting hourly rate of $17.00 - $22.50; depending upon experience and salary zone; plus, Monthly Incentive Plan based on your individual performance / sales.
    • Paid Virtual Training
    • Computer equipment provided by AAA Club Alliance
    • Paid Time Off (almost 4 weeks the first year)
    • 401(k) plan with employer match up to 7%.
    • Health Insurance (Medical, Dental, Vision and Prescription Drug coverage)
    • FREE AAA membership (inclusive of product & service discounts)
    • FREE Life Insurance
    • Paid time off to volunteer
    • Tuition reimbursement
    • Wellness and Health Advocate Programs
    • The opportunity to work in an environment where you can see the impact of your contributions on a daily basis.
    • plus, so much more!

    What we need from you :

    • Minimum of a High School Diploma
    • A graduate of an accredited travel school (Preferred)
    • Minimum of Eighteen (18) months experience as a full-service Leisure Travel Agent
    • Experience with domestic and international travel (Required)
    • Must be able to work one weekend day each week (shorter hours) - steady schedule. Choice of schedules.
    • Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features;

    anticipating and handling objections; being able to close a sale.

    • Ability to work one weekend day shift each week.
    • Ability to function in a sales environment and respond to customer inquiries and interact with others in a high-volume call center environment.
    • Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions.
    • Ability to work effectively with Associates throughout the ACA organization.
    • Proficiency in PC usage as well as GDS and other travel platforms.
    • Extensive knowledge of worldwide geography.
    • Participates as a user in testing of new systems / procedures.
    • Advanced customer service, problem resolution, and sales skills.

    What you will be doing :

    Serve Members / non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products.

    • Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.
    • Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
    • Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
    • Participates as a user in testing of new systems / procedures. Mentor other Travel Contact Center Associates.

    LI-Remote #US

    AAA Club Alliance (ACA) is an equal opportunity employer.

    Our investment in Diversity, Equity, and Inclusion :

    At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

    We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

    Job Category : Sales

    Sales

    Last updated : 2024-03-08

  • 17 Days Ago

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Contact Center Representative
  • Del-One Federal Credit Union
  • Dover, DE FULL_TIME
  • DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
  • 5 Days Ago

B
Manager, Apheresis Contact Center
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Apheresis production goals for NYBCe. Oversee and monitor agents within Conta...
  • 15 Days Ago

S
Contact Center Manager
  • Sanford Federal, Inc.
  • Columbia, DE FULL_TIME,PART_TIME
  • About Us SANFORD headquartered in Stafford, VA., is a Service-Disabled VeteranOwned Small Business that provides federal professional services, primarily engaged in providing advanced information tech...
  • 1 Month Ago

B
Contact Center Associate
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Variable Schedule: Sunday-Thursday!! This position is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering ...
  • 2 Months Ago

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Financial Services Representative- Contact Center
  • DEXSTA FEDERAL CREDIT UNION
  • Wilmington, DE FULL_TIME
  • About UsDEXSTA Federal Credit Union is a not-for-profit full service financial institution that exists to serve its members. “Since 1937, our credit union has maintained our commitment of ‘people help...
  • 3 Days Ago

U
VoIP Administrator
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/29/2024 12:00:00 AM

C
Epic Analyst - Cadence
  • Christus Health
  • Irving, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

C
Epic Analyst - Cadence
  • Christus Health
  • Tyler, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

C
Epic Analyst - Cadence
  • Christus Health
  • Tyler, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

C
Epic Analyst - Cadence
  • Christus Health
  • Irving, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

C
Epic Analyst - Cadence
  • Christus Health
  • Tyler, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

C
Epic Analyst - Cadence
  • Christus Health
  • Irving, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

C
Epic Analyst - Cadence
  • Christus Health
  • Tyler, TX
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
  • 3/29/2024 12:00:00 AM

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$45,349 to $62,868