Contact Center Quality Analyst jobs in Columbus, MS

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Epic Analyst
  • North Mississippi Medical Center
  • Tupelo, MS FULL_TIME
  • Epic Analyst

    Job ID: 0008O9

    Tupelo

    Information Technology - ITS CLINICAL SYSTEMS OPERATIONS

    Full Time - Day

    Posting Description

    At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families.
    We take pride in celebrating everything that makes you uniquely you – your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like.
    #WhatConnectsYou

    Job Description

    • This position requires extensive knowledge of Epic Ambulatory applications and clinic operations. It is the highest level application specialist and overall administrator of the systems functionality.
    • Create and maintain templates, order sets and provider favorites that are in the Epic System to include Epicare, My Chart, Healthy Planet, Care Everywhere, Epicare Link,, etc.
    • Understand the integration of Epic applications and their effects on business process and operations
    • Stays abreast of functionality improvements in new versions and testing during upgrades; on an ongoing basis, takes advantage of available resources to improve knowledge and understanding of the system.
    • Tests new releases and applies specialized knowledge and experience to the process to ensure that version upgrades function smoothly.
    • This position aids in planning for major new modules by assessing the configuration needs and defining processes and tasks, coordinating activities and assign projects to be done.
    • Trains and mentors new analysts
    • Provide system configuration and new project development, design implementation, workflow optimization, change management, and issue resolution related to the Clinic’s applications.
    • Attend/Leads meetings to discuss team and project related activities, issues, change, communications, and updates.
    • Achieves and maintains certification status in assigned application(s) and working knowledge of other related applications.
    • Complete project tasks within timeline as assigned by the Manager or application coordinators.
    • Champion the project, provide support in the ongoing implementations, optimizations, and upgrades.
      Requirements:
    • Bachelor’s degree preferred. Certification/license in a clinical discipline with a minimum of at least 2 years prior experience with both technical support and design of the electronic health record and other clinical systems is preferred.
    • Proven ability to organize and lead clinical system project initiatives.
    • Effective organizational and time management skills.
    • Must have good oral and written communication skills and the ability to think critically and creatively.

    Requirements

    No additional requirements from any stated in the above description.
  • 20 Days Ago

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Epic Analyst
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • TupeloITS CLINICAL SYSTEMS OPERATIONSFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision...
  • 1 Month Ago

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Quality Inspector
  • TRIGO Global Quality Solutions
  • Springs, MS FULL_TIME
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Tupelo, MS area. Overall Purpose of the Quality Inspector Provide Quality services and support for all missions ...
  • 2 Days Ago

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Quality Inspectors - Automotive Inspection
  • TRIGO Global Quality Solutions
  • Springs, MS FULL_TIME
  • Quality Inspectors DAILY PAY OFFERED! Opportunity to enroll in group plan coverages, 1st of the month following 30 days, to include: Comprehensive Medical Insurance, Teladoc, Dental, Vision, Life and ...
  • 19 Days Ago

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Affirmative Action Plan HR Analyst
  • North Mississippi Medical Center System
  • Tupelo, MS FULL_TIME
  • TupeloHUMAN RESOURCESFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide ...
  • 22 Days Ago

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Site Leader - Automotive Quality Control / Inspection
  • TRIGO Global Quality Solutions
  • Springs, MS FULL_TIME
  • TRIGO Global Quality Solutions is seeking to fill a Site Leader Position in Blue Springs, MS. Overall Purpose of a Site Leader Ensure Quality services and support for all missions assigned to their si...
  • 19 Days Ago

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0 Contact Center Quality Analyst jobs found in Columbus, MS area

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Columbus, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/29/2024 12:00:00 AM

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Mobile Associate - Retail Sales>
  • T-Mobile
  • Columbus, MS
  • T-Mobile - 1521 Hwy 45 North [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers p...
  • 3/29/2024 12:00:00 AM

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Mobile Associate - Retail Sales
  • T-Mobile US, Inc.
  • Columbus, MS
  • Be unstoppable with us! T-Mobile is synonymous with innovationand you could be part of the team that disrupted an entire...
  • 3/29/2024 12:00:00 AM

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FASTnet Customer Service Representative
  • 4-County
  • Columbus, MS
  • - ***Objectives*** - To foster and maintain positive relations with our members and the public through accurate, friendl...
  • 3/29/2024 12:00:00 AM

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Customer Experience Manager - Part Time (Nights & Weekends)
  • Michaels Stores
  • Columbus, MS
  • Customer Experience Manager - Part Time (Nights & Weekends) page is loaded **Customer Experience Manager - Part Time (Ni...
  • 3/28/2024 12:00:00 AM

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Coordinator-Customer Service - MG Columbus Cardio Care
  • Baptist Memorial
  • Columbus, MS
  • Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental ...
  • 3/27/2024 12:00:00 AM

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Physician / Psychiatry / Mississippi / Locum Tenens / Adult Psychiatrist Locums Job near Caledonia, Mississippi Seeking Part-Time Weekend Call Coverage Job
  • Jackson + Coker
  • Columbus, MS
  • Adult Psychiatrist Locums Job near Caledonia, Mississippi Seeking Part-Time Weekend Call Coverage Jackson + Coker is par...
  • 3/26/2024 12:00:00 AM

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Bistro Attendant
  • Peachtree Hospitality Management
  • Columbus, MS
  • The Bistro attendant is responsible for greeting guests at the Bistro, assisting them with their order, and preparing th...
  • 3/26/2024 12:00:00 AM

The city is located approximately 10 mi (16 km) west of the Mississippi-Alabama state line along U.S. Route 82, U.S. Route 45, and numerous state highways. US 82 leads southeast 29 mi (47 km) to Reform, Alabama and west 25 mi (40 km) to Starkville. US 45 leads south 32 mi (51 km) to Macon and north 28 mi (45 km) to Aberdeen. According to the United States Census Bureau, the city has a total area of 22.3 square miles (57.8 square kilometers), of which 21.4 square miles (55.5 square kilometers) is land and 0.9 square miles (2.3 square kilometers) is water. Large lakes and rivers are nearby, such...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$37,851 to $52,473
Columbus, Mississippi area prices
were up 1.2% from a year ago