Contact Center Quality Analyst jobs in Chicopee, MA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center Representative
- UMassFive College Federal Credit Union
-
Hadley, MA
FULL_TIME
-
Position Summary:
It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:
- Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
- Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
- ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
- Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.
- 1 Month Ago
Contact Center Agent I
- Greenfield Savings Bank
-
Greenfield, MA
FULL_TIME
- Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
- 1 Month Ago
Project Analyst
- Center for EcoTechnology
-
Springfield, MA
FULL_TIME
- CET is hiring a key member of the PMO team to analyze substantial amounts of data and derive insights that support and guide optimal project or program performance. The Project Analyst is responsible ...
- Just Posted
EHR Quality Assurance Specialist
- Northeast Family Services Career Center
-
West Springfield, MA
FULL_TIME
- Northeast Family Services is looking for an experienced EHR Quality Assurance Specialist to join our growing team. Don’t miss this opportunity to take your career to the next level and join a growing,...
- 1 Day Ago
Quality Assurance Clinician
- Northeast Family Services Career Center
-
West Springfield, MA
FULL_TIME
- Northeast Family Services is seeking an experienced, masters-level professional to join our growing Massachusetts team as a Quality Assurance Coordinator! The Quality Assurance Coordinator is responsi...
- 4 Days Ago
Coding Analyst
- Holyoke Medical Center
-
Holyoke, MA
FULL_TIME
- The Coding Analyst audits health records for appropriate diagnostic and procedural codes on individual patient health information for data retrieval, analysis, and claims processing. Coding Analysts m...
- 1 Month Ago
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0 Contact Center Quality Analyst jobs found in Chicopee, MA area
Assistant Branch Manager/Business Specialist
- Westfieldbank
-
Holyoke, MA
- Description **Position:** Assistant Manager/Business Specialist **Department:** Retail Banking **Job Status:** Full Time...
- 4/26/2024 12:00:00 AM
Travel MRI Technologist - $2,642 per week
- TRS Healthcare
-
Springfield, MA
- Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Springfield, Massachusetts. Job Descri...
- 4/26/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $2,094 per week
- Adventist Health
-
Springfield, MA
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Springfield, Massachusetts. ...
- 4/26/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $2,202 per week
- Hiring Now!
-
Springfield, MA
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Springfield, Massachusetts. J...
- 4/25/2024 12:00:00 AM
Sales Internship Program
- ALKU
-
Amherst, MA
- This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Home Health - $2,222 per week
- Adventist Health
-
Holyoke, MA
- Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Holyoke, Massachusetts. Jo...
- 4/23/2024 12:00:00 AM
Travel Nurse RN - Psychiatric - $2,112 per week
- Adventist Health
-
Holyoke, MA
- Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Holyoke, Massachusetts. Jo...
- 4/23/2024 12:00:00 AM
Travel Social Work - Social Worker - $2,002 per week
- Stability Healthcare
-
Holyoke, MA
- Supplemental Health Care is seeking a Social Work Social Worker for a travel job in Holyoke, Massachusetts. Job Descript...
- 4/23/2024 12:00:00 AM
About Chicopee, Massachusetts
Chicopee is located at 42°10′13″N 72°35′19″W / 42.17028°N 72.58861°W / 42.17028; -72.58861 (42.170159, -72.588630).
The city is made up of several neighborhoods; the result of the city's origin as a collection of four villages in the northernmost part of Springfield, which seceded from it in 1848. Chicopee Falls, Chicopee Center (Cabotville), Fairview, and Willimansett continued to develop. In the early 1900s, Aldenville developed as a distinct community. Since then, the city has filled in most of its open space resulting in a number of new neighborhoods. These neighborhoods include Chicom...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$46,393 to $64,321
Chicopee, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago