Contact Center Quality Analyst jobs in Chico, CA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Clinical Outcomes Analyst - Quality
  • Providence
  • Fortuna, CA OTHER
  • Description

    Under the direction of the Clinical Excellence Director, this position is primarily responsible to achieve excellence in clinical outcomes management and performance improvement by partnering with physicians, nursing, clinical documentation specialist and analyst team to evaluate focused clinical outcomes and process measures to ensure timely delivery of best practices and widespread dissemination of results and opportunities for improvement. The Clinical Excellence Outcome and Performance Improvement Specialist works with the project executive sponsors, initiative owners and leads to bring timely and accurate information to improvement teams and clinical/operational leaders to support continuous improvement and achieving of high quality outcomes, and financial stewardship associated within the scope of this role.

    Providence caregivers are not simply valued – they’re invaluable. Join our team at St. Joseph Hospital Eureka and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

    Required qualifications:

    • Bachelor’s Degree in Nursing

    • California Registered Nurse License upon hire.

    • 5 years Related experience in inpatient clinical setting.

    • 2 years Experience in Performance improvement.

    Preferred qualifications:

    • Master's Degree in Nursing

    • AHIMA upon hire.

    Why Join Providence?

    Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

    About Providence

    At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

    The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

    Check out our benefits page for more information about our Benefits and Rewards.

    About the Team

    The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Northern California, Providence provides health care services to Eureka, Redwood, Petaluma, Napa and Santa Rosa.

    Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

    We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

    We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

    We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

    Requsition ID: 239442
    Company: Providence Jobs
    Job Category: Clinical Quality
    Job Function: Quality/Process Improvements
    Job Schedule: Full time
    Job Shift: Day
    Career Track: Business Professional
    Department: 7800 QUALITY
    Address: CA Eureka 2700 Dolbeer St
    Work Location: St Joseph Hospital Eureka
    Pay Range: $45.23 - $73.00
    The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

    Check out our benefits page for more information about our Benefits and Rewards.

    Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

  • 1 Day Ago

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Clinical Outcomes Analyst - Quality
  • Providence
  • Eureka, CA OTHER
  • DescriptionUnder the direction of the Clinical Excellence Director, this position is primarily responsible to achieve excellence in clinical outcomes management and performance improvement by partneri...
  • 10 Days Ago

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Clinical Quality Analyst
  • Feather River Tribal Health
  • Oroville, CA FULL_TIME
  • POSITION SUMMARY: Under the direction of the Compliance Officer and Quality Insurance Coordinator, this position is responsible for the oversight of clinical quality measures (CQM) through chart audit...
  • 13 Days Ago

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QUALITY ASSURANCE ANALYST 1 OR 2
  • SIERRANEVADABREWINGCO
  • Chico, CA FULL_TIME
  • NOTE: Selected candidate may be offered Quality Assurance Analyst 1 or 2 depending on relevant experience and qualifications. Get to Know Us Ken Grossman started Sierra Nevada in 1980 with a hand-buil...
  • 7 Days Ago

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Human Services Quality Assurance Specialist (Social Work)
  • Redwood Coast Regional Center
  • Eureka, CA FULL_TIME
  • I. Position Title: Quality Assurance Specialist II. Job Description and Duties: Under supervision, the Quality Assurance (QA) Specialist works as a member of the Community Services Department and is r...
  • 9 Days Ago

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Resource Development Quality Assurance/Deaf and Hard of Hearing Community Specialist
  • Far Northern Regional Center
  • Redding, CA FULL_TIME
  • POSITION: Resource Development Quality Assurance/Deaf and Hard of Hearing Community Specialist Bargaining Unit Position LOCATION: Chico or Redding Office HOURS: Full Time Position - 39 hours per week ...
  • 10 Days Ago

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0 Contact Center Quality Analyst jobs found in Chico, CA area

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Travel Physical Therapist - $1,382 per week
  • PRN Healthcare
  • Chico, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Chico, California. Job Description &...
  • 3/29/2024 12:00:00 AM

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Travel Nurse Practitioner - Family Practice - $1,859 per week
  • Adventist Health
  • Chico, CA
  • Supplemental Health Care is seeking a Nurse Practitioner Family Practice for a travel job in Chico, California. Job Desc...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $2,142 per week
  • PRN Healthcare
  • Willows, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Willows, California. Job Description...
  • 3/28/2024 12:00:00 AM

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Travel Radiology Technologist - $2,222 per week
  • TRS Healthcare
  • Chico, CA
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Chico, California. Job Descripti...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - CVICU - $2,191 per week
  • Adventist Health
  • Chico, CA
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Chico, California. Job Descripti...
  • 3/27/2024 12:00:00 AM

Chico is the most populous city in Butte County, California, United States. As of the 2010 United States Census, the population was 86,187, reflecting an increase of 26,233 from the 59,954 counted in the 2000 Census. The city is the cultural, economic, and educational center of the northern Sacramento Valley and home to both California State University, Chico and Bidwell Park, the country's 26th largest municipal park and the 13th largest municipally-owned park. Bidwell Park makes up over 17% of the city. Other cities in close proximity to the Chico Metropolitan Area (population 212,000) incl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$45,309 to $62,813
Chico, California area prices
were up 2.5% from a year ago