Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Quality Inn & Suites is currently looking for a part time front desk agent/night auditor to work the weekend night audit shift Friday and Saturday 10:50PM-7AM /3) 2:50PM-11PM and three 3PM -11 PM shifts. Looking for the perfect person with excellent customer service skills, computer skills very organized and detailed. We are looking for someone that is detail oriented, can multi task and answer a multi line phone while taking excellent care of our guests. This position is required to check guests into and out of the hotel system, balance the books, and set up breakfast. Must be able to count change back to our cash paying guests. Basic cleaning of the lobby and common areas. If interested please apply in person 821 Poplar St. Must be able to pass a pre employment drug test as well as random test during the duration of employment. Please apply in person.
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
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Work Location: In person
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0 Contact Center Quality Analyst jobs found in Casper, WY area