Contact Center Quality Analyst jobs in Carlsbad, CA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 20 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 24 Days Ago
Clinical Quality Management Data Analyst
- San Diego LGBT Community Center
-
San Diego, CA
FULL_TIME
- WELCOME TO YOUR CENTER! Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Cen...
- 16 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 1 Day Ago
Contact Center Specialist I - SRS Copley - Day Shift - PRN
- Sharp Healthcare
-
San Diego, CA
FULL_TIME
- [H.S. Diploma or Equivalent Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint ...
- Just Posted
Quality Ops Analyst I
- Actalent
-
San Diego, CA
OTHER
- Description:The Quality Ops Analyst is responsible for day-to-day administration of the Quality Assurance programs in support of the company's Quality Management System. The Quality Ops Analyst will b...
- 11 Days Ago
Filters
- Current Active Filter
- Carlsbad, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Analyst jobs found in Carlsbad, CA area
Field Service Desk Analyst
- Softworld A Kelly Company
-
Carlsbad, CA
- Position Summary The Field Service Desk Analyst role is to ensure proper computer operation, so that end users can accom...
- 4/18/2024 12:00:00 AM
Systems Analyst, Senior|5046 Systems Analyst, Senior|5046
- Calsoft Labs
-
San Diego, CA
- Job Description: Top 5 Required Skills 1. ERP Oracle Application Functional Finance consultant, 2. Exposure to Mergers &...
- 4/18/2024 12:00:00 AM
Workday Certified Data Configuration Lead - Education & Government
- Accenture
-
San Diego, CA
- We are We are a global collective of innovators applying the New every day to improve the way the world works and lives....
- 4/18/2024 12:00:00 AM
Desktop Support Analyst
- Stantec
-
San Diego, CA
- Desktop Support Analyst - ( 24000012 ) Description Grow with the best. Join a smart, creative, and inspired team that wo...
- 4/18/2024 12:00:00 AM
Ecommerce Insights Analyst
- Accenture
-
San Diego, CA
- Accenture is a leading global professional services company that helps the worlds leading businesses, governments and ot...
- 4/18/2024 12:00:00 AM
Deputy Medical Examiner II-23415908
- County of San Diego, CA
-
San Diego, CA
- Salary: $253,656.00 - $282,859.20 Annually Location : County of San Diego, CA Job Type: Regular - Full time Job Number: ...
- 4/17/2024 12:00:00 AM
Field Service Desk Analyst
- Softworld, a Kelly Company
-
Carlsbad, CA
- Position Summary The Field Service Desk Analyst role is to ensure proper computer operation, so that end users can accom...
- 4/16/2024 12:00:00 AM
Sr. Epic Clinical Research Analyst - Hybrid/Remote - 129097
- University of California System
-
La Jolla, CA
- Payroll Title: CLIN APPLICATIONS PROFL 4 Department: INFORMATION SERVICES Hiring Pay Scale $115,000 - $155,800 / Year Wo...
- 4/14/2024 12:00:00 AM
About Carlsbad, California
Carlsbad is a city in North County, San Diego County, California, United States. The city is 87 miles (140 km) south of Los Angeles and 35 miles (56 km) north of downtown San Diego and is part of the San Diego-Carlsbad, CA Metropolitan Statistical Area. Referred to as "The Village by the Sea" by locals, Carlsbad is a tourist destination. The city's estimated 2014 population was 112,299. Among the nation's top 20 wealthiest communities, Carlsbad is the 5th richest city in the state of California with a median household income close to US$105,000.
According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$47,505 to $65,863
Carlsbad, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago