Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Description
Position Summary : The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services.
Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.
In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and / or extended walking and standing.
This role may also require uniforms and / or usage of Personal Protective equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world.
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
Last updated : 2024-03-04