Contact Center Quality Analyst jobs in Connecticut

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • Aramark
  • West Hartford, CT FULL_TIME
  • Job Description

    Position Summary : The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services.

    Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

    Job Responsibilities

    • Performs and coordinates a variety of duties related to dispatch and scheduling
    • Responsible for receiving calls for service; prioritizes and coordinates the service requests
    • Works closely with management and the dispatch team to communicate needs and ensure timely guest service
    • Handles and maintains of all records and documentation of service requests; uses software to log activity
    • Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
    • Other duties and tasks as assigned by manager

    At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.

    In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

    Qualifications

    • Previous experience in transportation dispatch or related field preferred
    • Must have a solid understanding of software applications
    • Demonstrates strong social skills, accuracy, and attentional to detail
    • Must be available to work flexible hours including evenings and weekends

    This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and / or extended walking and standing.

    This role may also require uniforms and / or usage of Personal Protective equipment (PPE).

    Education

    About Aramark

    Our Mission

    Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

    At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.

    We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

    About Aramark

    The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world.

    Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

    We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

    Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

    Last updated : 2024-03-04

  • 22 Days Ago

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Contact center manager
  • Dogtopia
  • Shelton, CT FULL_TIME
  • Who We Are RBDH is a multi-unit Dogtopia Franchisee throughout the East Coast. We currently operate a portfolio of 29 doggie daycares from Boston to Raleigh, with an aggressive growth plan to double o...
  • Just Posted

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Contact Center Representative (FT)
  • Cortica
  • West Hartford, CT FULL_TIME
  • Contact Center Representative (Full Time)Cortica is looking for a remote Contact Center Representative to join our growing multi-disciplinary team. In this role, you will be responsible for providing ...
  • 9 Days Ago

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Contact center associate
  • Frontdoor
  • Windsor, CT FULL_TIME
  • Call Center / Remote - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k matching - As a Contact Center Associate you'll : Review contracts and determines coverage; Be responsible f...
  • 15 Days Ago

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Contact Center Agent
  • Stamford Hospital
  • Stamford, CT FULL_TIME
  • Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, St...
  • 26 Days Ago

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Contact center agent
  • TicketNetwork
  • South Windsor, CT FULL_TIME
  • This position requires employees to act as the intermediary line of contact between customer and seller support inquiries via phone calls, chats, and emails and ensuring relevant order, event, and del...
  • 1 Month Ago

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Technical Support Technician
  • Connect Search, LLC
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Andover, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • Calabrio, Inc.
  • Minneapolis, MN
  • Calabrio, a leading customer experience intelligence company, is seeking a highly skilled and motivated Senior Financial...
  • 3/28/2024 12:00:00 AM

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Harrisonburg, VA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Business Development Analyst
  • Makse Group
  • Denver, CO
  • Job Overview: As a Business Development Analyst, you will play a vital role in our company's growth by generating a robu...
  • 3/28/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$47,848 to $66,333