Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Here at Reche Canyon Rehab we are
dedicated to providing the best possible working environment to show every team
member how much they are valued. If you are a team player that has a
passion for, and drive to, ensure the finest care and the best outcomes for our
patients, APPLY TODAY! Job Type: Full-time Salary: $150,000.00 - $170,000.00 per year We Offer:
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