Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.
The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs.
Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
The Contact Center is open 8am-7pm and assigned shift may depend on candidate’s availability. Position is for Monday through Friday, 4-5 hours per day for a total of 20-25 hours per week. Must be able & available to work during contact center hours
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