Contact Center Quality Analyst jobs in Anderson, SC

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Associate
  • YMCA of Greenville
  • Greenville, SC PART_TIME
  • Overview

    The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

     

    The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs.

     

    Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:

    • Free individual Y membership, with 75% discount on upgraded memberships.
    • 50% Discount on Programs, including Childcare, sports, and aquatics.
    • 20% Discount on Personal Training.
    • 12% Retirement Contribution once fully vested.
    • 403b Retirement Savings Plan.

    We are welcoming: we are open to all. We are a place where you can belong and become. 

    We are genuine: we value you and embrace your individuality. 

    We are hopeful: we believe in you and your potential to become a catalyst in the world. 

    We are nurturing: we support you in your journey to develop your full potential. 

    We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

     

    Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. 

    Responsibilities

    • Provides excellent service to members, guests, and program participants in the Association via the phone, contributing to member retention.
    • Must have Associational –wide knowledge of all Branch operations to answer questions of the members and/or guests.
    • Answer all questions responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
    • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
    • Maintain positive relations at all times with members, participants, and co-workers.
    • Applies all YMCA policies dealing with member services.
    • Registers and receipts monies for memberships and program participants.
    • Utilizes Y computers with skill and proficiency.
    • Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
    • Maintains a positive attitude and contributes toward a quality work environment.
    • Adhere to policies related to boundaries with consumers
    • Attend/complete required abuse risk management training
    • Adhere to procedures related to managing high-risk activities and supervising consumers
    • Follow mandated reporting requirements
    • Adhere to job specific abuse risk management responsibilities

    Qualifications

    • High school diploma or equivalent.
    • Minimum two years of experience in customer service environment.
    • Strong service orientation evident in enthusiastic, cooperative, and supportive disposition.
    • Exceptional verbal communication skills, specifically proper phone etiquette.
    • Excellent listening skills and attention to detail.
    • Prompt problem analysis and problem solving skills.
    • Demonstration of good judgment.

    The Contact Center is open 8am-7pm and assigned shift may depend on candidate’s availability. Position is for Monday through Friday, 4-5 hours per day for a total of 20-25 hours per week. Must be able & available to work during contact center hours

  • 19 Days Ago

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Contact Center Manager
  • LifeMD
  • Greenville, SC FULL_TIME
  • About usLifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD co...
  • Just Posted

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Contact Center Associate
  • Eye Health America LLC
  • Clemson, SC FULL_TIME
  • DescriptionNo Experience Needed!Bilingual Preferred: English/SpanishClemson Eye, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in...
  • 1 Month Ago

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Quality Assurance Analyst - Healthcare
  • Raag Solutions
  • clemson, SC FULL_TIME
  • THIS POSITION WILL PERFORM QUALITY ASSURANCE (QA) REQUIREMENTS AND SUPPORT USER ACCEPTANCE (UA) TESTING OF SOFTWARE CODING CHANGES TO MEDICAID SYSTEMS RELATED DATA. TESTING OF CHANGES WILL INCLUDE TES...
  • 19 Days Ago

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Analyst-Software Quality Assurance
  • Fujifilm
  • Greenwood, SC OTHER
  • Overview This position is within the Imaging Division (ID) and provides consumer and commercial photographic products and services. The position is responsible for developing and executing software te...
  • 20 Days Ago

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Mainframe Quality Assurance Analyst
  • Intellibee
  • Clemson, SC FULL_TIME
  • SCOPE OF THE PROJECT: THIS PROJECT INCLUDES MAKING FEDERALLY MANDATED CHANGES FOR THE MEDICAID SYSTEM OF SC. THIS POSITION WILL PERFORM QUALITY ASSURANCE (QA) REQUIREMENTS AND SUPPORT USER ACCEPTANCE ...
  • 9 Days Ago

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0 Contact Center Quality Analyst jobs found in Anderson, SC area

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Travel Nuclear Medicine Technologist - $2,602 per week
  • Stability Healthcare
  • Seneca, SC
  • LanceSoft is seeking a travel Nuclear Medicine Technologist for a travel job in Seneca, South Carolina. Job Description ...
  • 3/28/2024 12:00:00 AM

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Travel CT Technologist - $2,602 per week
  • Stability Healthcare
  • Easley, SC
  • LanceSoft is seeking a travel CT Technologist for a travel job in Easley, South Carolina. Job Description & Requirements...
  • 3/28/2024 12:00:00 AM

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Project Controls Analyst
  • Black & Veatch
  • Greenville, SC
  • **Project Controls Analyst** Date: Mar 7, 2024 Location: Overland Park, KS, US US Ann Arbor, MI, US Burlington, MA, US H...
  • 3/28/2024 12:00:00 AM

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Travel Cardiac Sonographer - $2,522 per week
  • Stability Healthcare
  • Greenville, SC
  • LanceSoft is seeking a travel Cardiac Sonographer for a travel job in Greenville, South Carolina. Job Description & Requ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,882 per week
  • Adventist Health
  • Clemson, SC
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Clemson, South Carolina. J...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $2,182 per week
  • TRS Healthcare
  • Easley, SC
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Easley, South Carolina. Job Description...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $2,182 per week
  • TRS Healthcare
  • Greenville, SC
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Greenville, South Carolina. Job Descrip...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $1,990 per week
  • TRS Healthcare
  • Greenville, SC
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Greenville, South Carolina. Job Descrip...
  • 3/27/2024 12:00:00 AM

Anderson is a city in and the county seat of Anderson County, South Carolina, United States. The population was 26,686 at the 2010 census, and the city was the center of an urbanized area of 75,702. It is one of the principal cities in the Greenville-Anderson--Mauldin Metropolitan Statistical Area, which had a population of 824,112 at the 2010 census. It is further included in the larger Greenville-Spartanburg-Anderson, South Carolina Combined Statistical Area, with a total population of 1,266,995, at the 2010 census. Anderson is just off Interstate 85 and is 120 miles (190 km) from Atlanta an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,620 to $57,698
Anderson, South Carolina area prices
were up 1.5% from a year ago