Contact Center Director jobs in Vincennes, IN

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American
  • Jasper, IN FULL_TIME
  • Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY

    Overview:

    As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

    What You'll Do:

    Day in the Life - Every day you answer calls, chat requests and emails from our external and internal customers to assist them with general account questions, debit cards, online banking and fraud working within a fast-paced call center environment. You will help clients by verifying account information, assisting with transactions, educating them on German American products and services, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
    What it Takes - To thrive in this role you must maintain confidentiality, have the ability to adapt to change, and listen closely to understand and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else. You are responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.

    Bonus Points:

    • Bilingual/Multi-lingual
    • Customer Service experience
    • Knowledge of Banking

    What we can offer you:

    • Medical, dental, vision, STD, LTD, Life insurance, etc.
    • 17 days paid time off, 11 paid holidays and bereavement leave
    • Education assistance program
    • Paid parental bonding leave
    • Wellness benefits
    • Life event coverage
    • Service awards
    • Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
    • National and local discounts on everything from computers and vacations to phones and retail shopping
    • Free checking account, checks and discounted bank services

    This position will be located at:

    Jasper Operations Center or Evansville Vogel Rd

    About Us:

    German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.



    #TJN


    German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability or any other category protected by law.

     

  • 22 Days Ago

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1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 1 Month Ago

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1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 1 Month Ago

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Nursing Director
  • Cathedral Health Care Center
  • Jasper, IN FULL_TIME
  • Cathedral Health Care Center - Cathedral Health Care Center is seeking anAssistant Director of Nursing / Nursing Scheduler LPN / RN for our skilled nursing facility in Jasper, IN. TheAssistant Directo...
  • 1 Month Ago

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Director of Nursing
  • Cathedral Health Care Center
  • Jasper, IN FULL_TIME
  • Cathedral Health Care Center - Cathedral Health Care Center is seeking anAssistant Director of Nursing / Nursing Scheduler LPN / RN for our skilled nursing facility in Jasper, IN. TheAssistant Directo...
  • 1 Month Ago

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Life Enrichment Director- Director of Recreation/Activities
  • Amber Manor Care Center
  • Petersburg, IN FULL_TIME
  • JOIN TEAM TRILOGY: Are you compassionately committed to customer service? If so, we would like to hear from you! We are a state of the art, innovative Long-Term Care facility providing Skilled Nursing...
  • 1 Month Ago

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0 Contact Center Director jobs found in Vincennes, IN area

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Nurse Extern - Post Surgical
  • Memorial Hospital and Health Care
  • Jasper, IN
  • Job Description Job Summary The Nurse Extern assists professional nursing staff by performing supportive and complimenta...
  • 3/28/2024 12:00:00 AM

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Team Leader>
  • Carrols Restaurant Group
  • Vincennes, IN
  • Carrols Restaurant Group - 1501 N 6th St. [Shift Manager] As a Team Leader with Carrols Restaurant Group, you'll: Ensure...
  • 3/27/2024 12:00:00 AM

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Assisted Living Coordinator - LPN
  • Amber Manor Care Center
  • Petersburg, IN
  • JOIN TEAM TRILOGY: The Director of Assisted Living directs the health concerns of each Assisted Living Resident includin...
  • 3/26/2024 12:00:00 AM

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Market Relationship Banker
  • Old National Bank
  • Huntingburg, IN
  • Overview: Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we ar...
  • 3/26/2024 12:00:00 AM

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MFG Assistant Manager (Night Shift)
  • Toyota Boshoku America, Inc
  • Lawrenceville, IL
  • I. General Summary: Manage and lead Manufacturing department group leaders, team leaders, and team members for assigned ...
  • 3/26/2024 12:00:00 AM

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Host Home Provider - Pontiac, IL & Surrounding areas
  • Mosaic
  • Lawrenceville, IL
  • Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living provider with Mosaic ...
  • 3/26/2024 12:00:00 AM

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Management Trainee Intern - Vincennes - Summer 2024
  • Enterprise Holdings
  • Vincennes, IN
  • Overview: If youre looking to hit the ground running, the Enterprise Management Internship will help you build valuable ...
  • 3/25/2024 12:00:00 AM

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RN - Post Surgical
  • Memorial Hospital and Health Care
  • Jasper, IN
  • Any RN hired or transferred into this position , must complete a BSN degree within4 years of hire or transfer date. Job ...
  • 3/24/2024 12:00:00 AM

Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$157,069 to $234,141
Vincennes, Indiana area prices
were up 1.3% from a year ago

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