Contact Center Director jobs in Sumter, SC

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Donor Center Director (New Center)
  • Octapharma Plasma, Inc.
  • Sumter, SC FULL_TIME
  • Requisition Number20-2775
    Post Date6/30/2020
    TitleDonor Center Director (New Center)
    CitySumter
    StateSC
    Position Typefull-time
    Description
    How to Maximize
    your opportunity to do rewarding work,
    your future leadership potential,
    and your career growth?
    Join an industry leader.
    [Become one, too!]

    Want to be a part of something exciting? Help Octapharma Plasma open our next Donor Center! At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.

    Is your goal to utilize your leadership skills to achieve business goals and truly make a difference with your business results? At Octapharma Plasma, you can channel your passion for leading others into a healthcare management career that is fast-paced and personally and professionally rewarding.

    Our donor center is in need of a Donor Center Director who is strong at leading staff in achieving operational results and meeting quality goals. The selected candidate will thrive on working with a diverse workforce, engaging with our donors, and creating a team environment in the center. We offer a positive, upbeat work environment where all employees work together for the common good of others, and for the many individuals who benefit from our work.

    While healthcare experience is a plus, we are looking for someone who has a successful track record of delivering results through the leadership of employees and in collaborating with other departments. Effective communication skills are a must, as well as the ability to develop and maintain a team environment. Our team is dedicated to exceptional customer service, while building a successful partnership with the community in which we work. If this sounds appealing, then this job may be for you!

    DONOR CENTER DIRECTOR

    This Is What You'll Do:

    • Oversees donor center staff and operations, including production, quality compliance, finance, HR, and IT.
    • Acts as a liaison with all corporate functions to ensure center compliance and performance.
    • Maintains a thorough understanding of state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
    • Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
    • Ensures that product shipments and sample submissions are accurate and performed in accordance with shipping schedules.
    • Maintains a professional and courteous relationship with donors that will stimulate donor retention, referrals, and production growth.
    • Ensures projected production budget is met in both quantity and potency.
    • Trains, develops, and manages all staff in accordance with the Human Resources and company policies and other established management guidelines and regulations.
    • Creates an organizational environment that stimulates the morale and productivity of the work force and its leadership.

    This Is Who You Are:

    • A natural leader who displays strong character and integrity
    • People person extending to a diverse group of individuals and demographics
    • Outgoing, personable, energetic, and enthusiastic
    • Excited to teach, learn, and advance with a growing organization
    • Self-motivated and willing to assume the initiative
    • Attentive, Organized, Multi-tasking, Problem solver
    • Profession appearance and demeanor
    • Strong communication, organizational, planning skills.
    • Excellent written, verbal, and interpersonal communication skills.
    • Demonstrated proficiency with Microsoft Office.
    • Ability to work day and evening hours, weekends, holidays, and extended shifts.

    Requirements

    This Is What It Takes:

    • Bachelor's degree preferred. Job experience will be considered in lieu of a degree.
    • Minimum three (3) years' management/supervisory experience.
    • Minimum three (3) years' experience recruiting, hiring, training and managing the performance of employees.
    • Minimum one (1) year experience with responsibility for financial management and/or budgeting.
    • Experience working in a highly regulated industry, preferred.

    Do Satisfying Work. Earn Real Rewards and Benefits.

    We're widely known and respected for our benefits and for leadership that is supportive and hands-on.

    • Formal training
    • Outstanding plans for medical, dental, and vision insurance
    • Health savings account (HSA)
    • Tuition Reimbursement
    • Employee assistance program (EAP)
    • Wellness program
    • 401 (k) retirement plan
    • Paid time off
    • Company-paid holidays
    • Personal time

    More About Octapharma Plasma, Inc.

    With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

    Interested? Learn more online and apply now at:
    octapharmahiring.com
    INNER SATISFACTION.
    OUTSTANDING IMPACT.

     

  • 8 Days Ago

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Assistant Director of Nursing
  • Sumter East Health & Rehabilitation Center
  • Sumter, SC FULL_TIME
  • Purpose of Your Job Position The primary purpose of your position is to assist the Director of Nursing Services in planning organizing, developing, and directing the day-to-day function of the Nursing...
  • Just Posted

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Director of Nursing Services
  • Sumter East Health & Rehabilitation Center
  • Sumter, SC FULL_TIME
  • Purpose of Your Job Position The primary purpose of your position is to plan, organize, develop, and direct the overall operation of our Nursing Service Department in accordance with current federal, ...
  • 10 Days Ago

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Director
  • Carolina PT
  • Sumter, SC FULL_TIME
  • Overview Clinic Name: Carolina Physical Therapy and Sports Medicine Position: Clinical Director of Physical Therapy Locations: Sumter, South Carolina Employment Type: Full-Time Experience: 1 Years Per...
  • 20 Days Ago

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Day Care Center Teacher
  • Precious Moments Child Care & Learning Center
  • Bowman, SC FULL_TIME,PART_TIME
  • Job brief We are looking for a Day Care Teacher to encourage the healthy intellectual and psychological growth of the children in our facility. You will teach and supervise them while also motivating ...
  • 4 Days Ago

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Service Center Clerk PT
  • IGA Southeast
  • Kingstree, SC PART_TIME
  • Overview To supervise and ensure that every customer receives the fastest and most pleasant checkout experience possible through consistent execution of Floco Foods’ Customer Service Standards and Pol...
  • 20 Days Ago

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0 Contact Center Director jobs found in Sumter, SC area

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Managing Director, Utilities Customer Programs & Experience
  • Black & Veatch
  • Columbia, SC
  • **Managing Director, Utilities Customer Programs & Experience** Date: Mar 1, 2024 Location: US Company: Black & Veatch F...
  • 3/29/2024 12:00:00 AM

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Director of Engineering - Own your own Franchise
  • Williamsonheckt
  • Sumter, SC
  • Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professional...
  • 3/29/2024 12:00:00 AM

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Director of Engineering - Own your own Franchise
  • Williamsonheckt
  • Summerton, SC
  • Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professional...
  • 3/29/2024 12:00:00 AM

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Senior Business Consultant - Temporary
  • South State Bank
  • Columbia, SC
  • As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses i...
  • 3/29/2024 12:00:00 AM

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Enrollment Director (Remote)
  • Cengage Group
  • Columbia, SC
  • **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students...
  • 3/28/2024 12:00:00 AM

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Temporary Administrative Specialist TRIO VUB
  • State of South Carolina
  • Sumter, SC
  • Salary: $15.00 Hourly Location : Sumter County, SC Job Type: Temporary - Part-Time Job Number: 162249 Agency: Central Ca...
  • 3/28/2024 12:00:00 AM

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Physician (Pulmonary)
  • Department of Veterans Affairs
  • Columbia, SC
  • Summary OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military ...
  • 3/28/2024 12:00:00 AM

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Non-Certified Pharmacy Technician
  • Hy-Vee
  • Columbia, SC
  • At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
  • 3/28/2024 12:00:00 AM

Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census. Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$154,952 to $230,985
Sumter, South Carolina area prices
were up 1.5% from a year ago

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