Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Requisition Number | 20-2775 |
Post Date | 6/30/2020 |
Title | Donor Center Director (New Center) |
City | Sumter |
State | SC |
Position Type | full-time |
Description | How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an industry leader. [Become one, too!] Want to be a part of something exciting? Help Octapharma Plasma open our next Donor Center! At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding. Is your goal to utilize your leadership skills to achieve business goals and truly make a difference with your business results? At Octapharma Plasma, you can channel your passion for leading others into a healthcare management career that is fast-paced and personally and professionally rewarding. Our donor center is in need of a Donor Center Director who is strong at leading staff in achieving operational results and meeting quality goals. The selected candidate will thrive on working with a diverse workforce, engaging with our donors, and creating a team environment in the center. We offer a positive, upbeat work environment where all employees work together for the common good of others, and for the many individuals who benefit from our work. While healthcare experience is a plus, we are looking for someone who has a successful track record of delivering results through the leadership of employees and in collaborating with other departments. Effective communication skills are a must, as well as the ability to develop and maintain a team environment. Our team is dedicated to exceptional customer service, while building a successful partnership with the community in which we work. If this sounds appealing, then this job may be for you!
DONOR CENTER DIRECTOR This Is What You'll Do:
This Is Who You Are:
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Requirements | This Is What It Takes:
Do Satisfying Work. Earn Real Rewards and Benefits.
We're widely known and respected for our benefits and for leadership that is supportive and hands-on.
More About Octapharma Plasma, Inc.
With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.
Interested? Learn more online and apply now at: octapharmahiring.com INNER SATISFACTION. OUTSTANDING IMPACT. |
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