Contact Center Director jobs in Summerville, SC

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Member Advisor - Contact Center
  • REV Federal Credit Union
  • Summerville, SC FULL_TIME
  • Position Purpose

    The Member Advisor provides service to our members by handling routine tasks, such as opening accounts, processing payments, issuing ATM cards, and handling withdrawals. In addition to the Member Advisor will respond to member requests and make recommendations about REV’s products and services, maintain, and balance cash supplies, and handle any necessary file maintenance. This role is accountable to complete all assigned compliance and information security training and comply with the credit union’s policies and procedures related to the Bank Secrecy Act and Office of Foreign Assets Control (OFAC).

    • Assisting members with account inquiries, requests, research, maintenance, disputes and monetary transactions
    • Performing service tasks by telephone, chat, and email
    • Navigating multiple software platforms to include Cisco, Adapt, Symitar, Synergy, Synapsys, and NCR Support


    Behaviors

    Required
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
    • Team Player: Works well as a member of a group
    • Enthusiastic: Shows intense and eager enjoyment and interest
    Preferred
    • Functional Expert: Considered a thought leader on a subject

    Motivations

    Required
    • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
    Preferred
    • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
    • Goal Completion: Inspired to perform well by the completion of tasks

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 5 Months Ago

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Contact Center Team Lead
  • Roper St. Francis Healthcare
  • Ladson, SC FULL_TIME
  • Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
  • 10 Days Ago

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Contact Center Agent 2pm-10:30pm (Monday and Tuesday off)
  • Panasonic Corporation of North America
  • Charleston, SC FULL_TIME
  • **Remote, must work in or around St. Louis, MO; San Antonio, TX; Detroit, MI; Charleston, SC; Charlotte, NC; Des Moines, IA; Kansas City, MO/KS*Roles & Responsibilities:Handle inbound calls from custo...
  • Just Posted

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Center Director
  • The Learning Experience #325
  • Mount Pleasant, SC FULL_TIME
  • Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging everyone to thriv...
  • 10 Days Ago

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Center Director
  • Active Day
  • Charleston, SC FULL_TIME
  • Overview **Active Day has an available opportunity for a Center Director to join our team!** This dynamic leader will oversee operations at one of our Adult Day Health Centers! You will lead a passion...
  • 15 Days Ago

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Center Director
  • Learning Care Group
  • Summerville, SC FULL_TIME
  • Our organization prides itself on excellence, putting the education and development of our children first and foremost. When you consider a career at Learning Care Group, know you will be joining a te...
  • 16 Days Ago

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0 Contact Center Director jobs found in Summerville, SC area

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Therapist (LISW-CP/LPC/LMFT) - Outpatient - Hybrid schedule
  • LifeStance Health
  • Goose Creek, SC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/29/2024 12:00:00 AM

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General Manager
  • ASM Global
  • North Charleston, SC
  • POSITION: General Manager DEPARTMENT: Administration REPORTS TO: Regional Manager/Regional Vice President FLSA STATUS: S...
  • 3/28/2024 12:00:00 AM

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Manager Imaging
  • HCA
  • Charleston, SC
  • Introduction Do you have the career opportunities as a Manager Imaging you want with your current employer? We have an e...
  • 3/28/2024 12:00:00 AM

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Healthcare Director
  • Harmony Senior Services
  • Summerville, SC
  • Why Harmony? 401k + Fulltime Part-time Benefits Packages Employee Referral Bonus + Incentives (free meals, movie tickets...
  • 3/28/2024 12:00:00 AM

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Lactation Consultant RN
  • HCA
  • Summerville, SC
  • Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients...
  • 3/27/2024 12:00:00 AM

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Therapist (LISW-CP/LPC/LMFT) - Outpatient - Hybrid schedule
  • LifeStance Health
  • Summerville, SC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/26/2024 12:00:00 AM

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Sales Representative Hospice
  • PruittHealth
  • Ladson, SC
  • HOSPICE SALES REPRESENTATIVE JOB PURPOSE: A sales professional whose primary function is to develop early and appropriat...
  • 3/26/2024 12:00:00 AM

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Patient Advocate (Account Executive)
  • Intrepid USA
  • Summerville, SC
  • Intrepid USA - Our vision makes a difference: We are a top 10 national home healthcare company with an overall 50 year h...
  • 1/29/2024 12:00:00 AM

Summerville is a town in the U.S. state of South Carolina situated mostly in Dorchester County with small portions in Berkeley and Charleston counties. It is part of the Charleston-North Charleston-Summerville Metropolitan Statistical Area. The population of Summerville at the 2010 census was 43,392, and the estimated population was 50,213 as of June 1, 2018. The center of Summerville is in southeastern Dorchester County; the town extends northeast into Berkeley and Charleston counties. It is bordered to the east by the town of Lincolnville and to the southeast by the city of North Charleston....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$163,831 to $244,221
Summerville, South Carolina area prices
were up 1.5% from a year ago

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When customers call a business on the phone for support, the call center is where they land.
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